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Job Overview
Compensation
Hourly
Range $15.00 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Positive work environment
Job Description
Our establishment is a reputable hotel committed to providing exceptional guest experiences through personalized service and a welcoming atmosphere. As a key player in the hospitality industry, we strive to maintain high standards of excellence, ensuring our guests enjoy a comfortable and memorable stay. Our brand is recognized for its dedication to quality, attention to detail, and customer satisfaction, catering to both leisure and business travelers who seek a reliable and pleasant lodging choice.
The role of Guest Service Representative is essential to our hotel's operations and reputation. Reporting directly to the General Manager, the Guest Service Representative ... Show More
The role of Guest Service Representative is essential to our hotel's operations and reputation. Reporting directly to the General Manager, the Guest Service Representative ... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality
- Positive and upbeat personality
- Professional appearance and demeanor
- Ability to multitask and problem-solve effectively
- Basic math skills and financial understanding
- Ability to maintain confidentiality
- Completion of training in security, alcohol, and health and safety
- Knowledge of hotel policies and computer proficiency
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Strong communication and interpersonal skills
- Ability to perform basic math and understand financial transactions
- Proficiency with computer equipment including Microsoft Office
- Knowledge of hotel policies and procedures
- Ability to work effectively in a team environment
Job Duties
- Greet guests and register them efficiently
- Provide outstanding customer service throughout the guest stay
- Manage reservations and modify bookings as required
- Perform hotel operator and concierge duties
- Handle guest complaints professionally and courteously
- Sell rooms and promote marketing programs using persuasive techniques
- Maintain key control and process lost and found items
- Assist in training new staff and participate in maintaining a positive work environment
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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