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Job Overview
Compensation
Hourly
Range $12.50 - $15.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Positive work environment
Job Description
Our company is a prominent hospitality establishment dedicated to providing exceptional guest experiences and superior service standards. We operate a well-regarded hotel that prides itself on ensuring every visitor enjoys a comfortable, memorable stay through attentive, courteous, and professional service. Our commitment to excellence is reflected in our warm greetings, seamless check-ins, and efficient handling of guest needs, creating an inviting atmosphere that fosters repeat visits and customer loyalty.
As a Guest Service Representative positioned under the supervision of the General Manager, this role serves as the frontline ambassador of our hotel. This full-time position plays a crucial rol... Show More
As a Guest Service Representative positioned under the supervision of the General Manager, this role serves as the frontline ambassador of our hotel. This full-time position plays a crucial rol... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or customer service
- ability to maintain confidentiality
- excellent communication skills
- capacity to handle guest complaints professionally
- multitasking and detail-oriented skills
- knowledge of safety and security procedures
- ability to operate standard office equipment
- basic proficiency in Microsoft Office
- ability to train and support new staff
- willingness to comply with health and safety training
- positive and professional attitude
- availability to work various shifts
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service or hospitality
- strong interpersonal and communication skills
- proficiency with basic computer applications including Microsoft Office
- ability to multitask and manage time effectively
- knowledge of safety and security protocols
- problem-solving skills
- cash handling experience
- ability to work collaboratively in a team environment
- basic math skills
Job Duties
- Greet and register guests
- make and modify reservations
- perform hotel operator and concierge duties
- provide attentive and efficient guest service
- settle guest accounts
- maintain high professional appearance and demeanor
- handle and resolve guest complaints professionally
- communicate effectively
- perform basic math and handle financial information
- recognize and act on safety or loss prevention incidences
- enforce company policies for safety and security
- complete training on security, alcohol, health, and safety
- coordinate with other departments for room status and repairs
- use persuasive selling techniques to promote rooms and marketing programs
- carry out front desk responsibilities including guest transactions and cash control
- operate phone system and basic office equipment
- adhere to hotel policies on cancellations, late check-outs, and special requests
- control and issue room keys
- process lost and found items
- assist in training new staff
- support a positive work environment
- understand hotel products and services
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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