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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $18.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
This job opportunity is with a reputable hotel seeking a Guest Service Representative to join their team. The hotel is committed to providing an exceptional guest experience through outstanding customer service and operational excellence. As a vital part of the hospitality industry, this establishment focuses on creating an inviting and comfortable environment for guests, ensuring their stay is memorable and enjoyable. The hotel values professionalism, teamwork, and continuous improvement, maintaining high standards of service and facility management to meet the diverse needs of travelers and visitors. The position reports directly to the General Manager, highlighting the importance and responsibility of... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in guest service or hospitality preferred
- strong communication skills
- ability to multitask efficiently
- basic math skills
- computer literacy
- professional appearance and demeanor
- confidentiality in guest information
- availability to work various shifts
- ability to handle guest complaints with professionalism and courtesy
- compliance with safety and health regulations
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality or front desk roles preferred
- excellent communication and interpersonal skills
- ability to multitask and manage time effectively
- basic math and financial transaction skills
- proficiency with computer systems, including Microsoft Office
- knowledge of safety and security protocols
- problem-solving and conflict resolution abilities
- ability to work effectively in a team environment
- understanding of hotel operations and guest services
Job Duties
- Greet and register guests
- make and modify reservations
- perform hotel operator and concierge duties
- provide attentive, courteous, and efficient guest service throughout their stay
- settle guest accounts upon checkout
- handle and resolve guest complaints professionally
- multitask and problem-solve effectively
- maintain confidentiality and professional appearance
- perform cash control and balance reports
- use persuasive selling techniques to maximize room revenue
- maintain updated room status and coordinate repairs
- implement safety, loss prevention, and security policies
- operate phone systems and office equipment
- issue and control room keys
- process lost and found items
- assist in training new staff
- participate in creating a positive work environment
- understand hotel products and services
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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