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Job Overview
Job Description
The hiring company is a reputable hotel known for its commitment to providing exceptional guest experiences and maintaining a hospitable environment. As a prominent establishment within the hospitality industry, this hotel strives to deliver outstanding service while accommodating guests' needs with professionalism and care. The hotel emphasizes a culture of respect, safety, and teamwork to ensure that every guest feels welcomed, comfortable, and valued throughout their stay.
The hotel is currently seeking a dedicated and service-oriented Guest Service Representative to join their front desk team. This full-time position reports directly to the General Manager and offers a dynamic... Show More
The hotel is currently seeking a dedicated and service-oriented Guest Service Representative to join their front desk team. This full-time position reports directly to the General Manager and offers a dynamic... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in hospitality or customer service preferred
- ability to maintain confidentiality
- strong attention to detail
- good interpersonal skills
- ability to work flexible hours including evenings and weekends
- compliance with safety and security regulations
Job Qualifications
- positive and upbeat personality
- excellent communication skills
- ability to multi-task and problem-solve
- basic math skills and understanding of financial information
- proficiency in Microsoft Office suite
- knowledge of hotel policies and procedures
- ability to train new staff
Job Duties
- greet and register guests
- provide outstanding guest service throughout their stay
- settle guest accounts upon completion of stay
- make and modify reservations
- perform hotel operator and concierge duties
- resolve guest complaints professionally and courteously
- maintain key control and manage lost and found items
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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