Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Job Description
Our esteemed client operates a distinguished hotel that prides itself on providing unparalleled hospitality and exceptional guest experiences. With a commitment to excellence and a reputation for outstanding service, this hotel is a preferred choice for travelers seeking comfort, convenience, and memorable stays. As a prominent figure in the hospitality industry, the hotel offers a wide range of amenities and services that cater to diverse guest needs, embodying the highest standards of professionalism and care.
We are currently seeking a dedicated Front Desk Agent to join this dynamic hospitality team. This role is critical as it serves as th... Show More
We are currently seeking a dedicated Front Desk Agent to join this dynamic hospitality team. This role is critical as it serves as th... Show More
Job Requirements
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems (PMS experience a plus)
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- some locations may require a drivers' license and insurability to operate company vehicles
Job Qualifications
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems (PMS experience a plus)
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- bilingual skills are a plus
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- perform accurate check-in and check-out procedures
- answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
- secure the guest's method of payment, issue room keys, and maintain accurate records in the property management system
- resolve guest complaints promptly and effectively, escalating issues when necessary
- coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
- maintain lobby and front desk area cleanliness and organization
- follow security procedures, monitor guest access, and report any suspicious activity
- assist with reservations, cancellations, and modifications
- promote hotel services and amenities to enhance guest satisfaction
- some properties may require driving hotel shuttle or guest cars to support valet service
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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