Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
retirement plans
Employee Discounts
flexible schedule
Professional development opportunities
On-the-job training
Job Description
Our company operates a reputable hotel brand dedicated to delivering outstanding guest experiences and exceptional hospitality services. With a commitment to excellence and guest satisfaction, we maintain high standards in all aspects of hotel operations. Our properties are known for their welcoming atmosphere, modern amenities, and attentive staff who go above and beyond to ensure memorable stays. We prioritize a professional and friendly approach to hospitality, fostering an environment where both guests and employees feel valued and respected.
The Front Desk Agent role is a critical position within our hospitality team, serving as the initial point of contact for... Show More
The Front Desk Agent role is a critical position within our hospitality team, serving as the initial point of contact for... Show More
Job Requirements
- High school diploma or equivalent
- Hospitality or customer service training preferred
- Previous experience in a front desk, reception, or customer service role desirable
- Strong communication, problem-solving, and interpersonal skills
- Proficiency with computers and reservation/property management systems (PMS experience a plus)
- Ability to remain calm and professional under pressure
- Flexible schedule availability, including evenings, weekends, and holidays
- Some locations may require a driver's license and insurability to operate company vehicles
- Bilingual skills are a plus
- Ability to stand for extended periods (up to 8 hours)
- Frequent use of hands and arms for typing, phone handling, and guest interactions
- Occasionally lift or carry items up to 25 pounds (luggage or supplies)
- Ability to bend, stoop, and reach as required
- Clear verbal communication and professional appearance at all times
Job Qualifications
- High school diploma or equivalent
- Previous experience in a front desk, reception, or customer service role desirable
- Strong communication, problem-solving, and interpersonal skills
- Proficiency with computers and reservation/property management systems (PMS experience a plus)
- Ability to remain calm and professional under pressure
- Flexible schedule availability, including evenings, weekends, and holidays
- Some locations may require a driver's license and insurability to operate company vehicles
- Bilingual skills are a plus
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Perform accurate check-in and check-out procedures
- Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
- Secure the guest's method of payment, issue room keys, and maintain accurate records in the property management system
- Resolve guest complaints promptly and effectively, escalating issues when necessary
- Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
- Maintain lobby and front desk area cleanliness and organization
Browse restaurant and hotel jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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