Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career Development
Job Description
Our client is a reputable hospitality company that operates a premier hotel property known for its commitment to delivering exceptional guest experiences. The establishment prides itself on providing a welcoming and comfortable atmosphere for all guests, ranging from leisure travelers to business professionals. With emphasis on quality service, professionalism, and attention to detail, the hotel has earned a strong reputation in the local and regional hospitality market. This position is full-time and offers competitive compensation in line with industry standards.
The Front Desk Agent role is pivotal to the success of the hotel’s operations and guest satisfaction. Serving a... Show More
The Front Desk Agent role is pivotal to the success of the hotel’s operations and guest satisfaction. Serving a... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a front desk, reception, or customer service role desirable
- Strong communication, problem-solving, and interpersonal skills
- Proficiency with computers and reservation/property management systems
- Ability to remain calm and professional under pressure
- Flexible schedule availability including evenings, weekends, and holidays
- Valid drivers’ license and insurability to operate company vehicles if required
- Bilingual skills a plus
Job Qualifications
- High school diploma or equivalent
- Hospitality or customer service training preferred
- Previous experience in a front desk, reception, or customer service role desirable
- Strong communication, problem-solving, and interpersonal skills
- Proficiency with computers and reservation/property management systems (PMS experience a plus)
- Ability to remain calm and professional under pressure
- Flexible schedule availability, including evenings, weekends, and holidays
- Bilingual skills are a plus
- Valid drivers’ license and insurability to operate company vehicles (if required by location)
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Perform accurate check-in and check-out procedures
- Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
- Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system
- Resolve guest complaints promptly and effectively, escalating issues when necessary
- Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
- Maintain lobby and front desk area cleanliness and organization
- Follow security procedures, monitor guest access, and report any suspicious activity
- Assist with reservations, cancellations, and modifications
- Promote hotel services and amenities to enhance guest satisfaction
- Some properties may require driving hotel shuttle or guest cars to support valet service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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