Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
Our hotel is a renowned hospitality establishment committed to delivering exceptional service and comfort to guests from around the world. Known for its warm atmosphere, prime location, and top-tier amenities, our hotel prides itself on creating memorable experiences that exceed expectations. We cater to both business and leisure travelers, offering a blend of modern convenience and classic hospitality that ensures every stay is unique and satisfying.
We are currently seeking a dedicated Front Desk Agent to join our dynamic team. This pivotal role serves as the first point of contact for our guests, making a lasting impression through exemplary cus... Show More
We are currently seeking a dedicated Front Desk Agent to join our dynamic team. This pivotal role serves as the first point of contact for our guests, making a lasting impression through exemplary cus... Show More
Job Requirements
- High school diploma or equivalent
- Hospitality or customer service training preferred
- Previous experience in a front desk, reception, or customer service role desirable
- Strong communication, problem-solving, and interpersonal skills
- Proficiency with computers and reservation/property management systems (PMS experience a plus)
- Ability to remain calm and professional under pressure
- Flexible schedule availability, including evenings, weekends, and holidays
- Some locations may require a drivers' license and insurability to operate company vehicles
- Bilingual skills are a plus
Job Qualifications
- High school diploma or equivalent
- Hospitality or customer service training preferred
- Previous experience in a front desk, reception, or customer service role desirable
- Strong communication, problem-solving, and interpersonal skills
- Proficiency with computers and reservation/property management systems (PMS experience a plus)
- Ability to remain calm and professional under pressure
- Flexible schedule availability, including evenings, weekends, and holidays
- Some locations may require a drivers' license and insurability to operate company vehicles
- Bilingual skills are a plus
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Perform accurate check-in and check-out procedures
- Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
- Secure the guest's method of payment, issue room keys, and maintain accurate records in the property management system
- Resolve guest complaints promptly and effectively, escalating issues when necessary
- Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
- Maintain lobby and front desk area cleanliness and organization
- Follow security procedures, monitor guest access, and report any suspicious activity
- Assist with reservations, cancellations, and modifications
- Promote hotel services and amenities to enhance guest satisfaction
- Some properties may require driving hotel shuttle or guest cars to support valet service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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