Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $17.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Career development opportunities
Job Description
Our esteemed hospitality establishment is a well-regarded hotel committed to delivering exceptional guest experiences through outstanding service and a welcoming environment. Renowned for its prime location, modern amenities, and warm ambiance, the hotel attracts a diverse clientele ranging from business travelers to leisure guests. Emphasizing guest satisfaction and attention to detail, the hotel has established a reputation for excellence within the competitive hospitality industry. This hotel operates with a clear focus on upholding brand standards, ensuring every guest feels valued and supported throughout their stay. The staff embodies professionalism, hospitality expertise, and a passion for service excellence, making the hotel... Show More
Job Requirements
- High school diploma or equivalent
- Hospitality or customer service training preferred
- Previous experience in a front desk, reception, or customer service role desirable
- Strong communication, problem-solving, and interpersonal skills
- Proficiency with computers and reservation/property management systems (PMS experience a plus)
- Ability to remain calm and professional under pressure
- Flexible schedule availability, including evenings, weekends, and holidays
- Some locations may require a drivers' license and insurability to operate company vehicles
- Bilingual skills are a plus
- Ability to stand for extended periods (up to 8 hours)
- Frequent use of hands and arms for typing, phone handling, and guest interactions
- Occasionally lift or carry items up to 25 pounds (luggage or supplies)
- Ability to bend, stoop, and reach as required
- Clear verbal communication and professional appearance at all times
Job Qualifications
- High school diploma or equivalent
- Hospitality or customer service training preferred
- Previous experience in a front desk, reception, or customer service role desirable
- Strong communication, problem-solving, and interpersonal skills
- Proficiency with computers and reservation/property management systems (PMS experience a plus)
- Ability to remain calm and professional under pressure
- Flexible schedule availability, including evenings, weekends, and holidays
- Some locations may require a drivers' license and insurability to operate company vehicles
- Bilingual skills are a plus
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Perform accurate check-in and check-out procedures
- Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
- Secure the guest's method of payment, issue room keys, and maintain accurate records in the property management system
- Resolve guest complaints promptly and effectively, escalating issues when necessary
- Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
- Maintain lobby and front desk area cleanliness and organization
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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