Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible Schedule
Job Description
We are a distinguished hospitality company dedicated to providing top-notch lodging experiences to our guests. Our establishment prides itself on blending comfort, superior service, and a welcoming environment to ensure every guest feels valued and cared for throughout their stay. As a leader in the hotel industry, our commitment to excellence is demonstrated through our attentive staff, well-appointed rooms, and thoughtful amenities designed to cater to a diverse clientele ranging from business travelers to vacationing families. Our vibrant and dynamic workplace fosters growth and continuous learning for all employees, ensuring that our team members thrive while enhancing the guest experience.Show More
Job Requirements
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems (PMS experience a plus)
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- some locations may require a drivers' license and insurability to operate company vehicles
- bilingual skills are a plus
- ability to stand for extended periods (up to 8 hours)
- frequent use of hands and arms for typing, phone handling, and guest interactions
- occasionally lift or carry items up to 25 pounds (luggage or supplies)
- ability to bend, stoop, and reach as required
- clear verbal communication and professional appearance at all times
Job Qualifications
- High school diploma or equivalent
- hospitality or customer service training preferred
- previous experience in a front desk, reception, or customer service role desirable
- strong communication, problem-solving, and interpersonal skills
- proficiency with computers and reservation/property management systems (PMS experience a plus)
- ability to remain calm and professional under pressure
- flexible schedule availability, including evenings, weekends, and holidays
- some locations may require a drivers' license and insurability to operate company vehicles
- bilingual skills are a plus
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- perform accurate check-in and check-out procedures
- answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions
- secure the guest's method of payment, issue room keys, and maintain accurate records in the property management system
- resolve guest complaints promptly and effectively, escalating issues when necessary
- coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled
- maintain lobby and front desk area cleanliness and organization
- follow security procedures, monitor guest access, and report any suspicious activity
- assist with reservations, cancellations, and modifications
- promote hotel services and amenities to enhance guest satisfaction
- some properties may require driving hotel shuttle or guest cars to support valet service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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