Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid training
Complimentary spa services
Employee Discounts
Job Description
Burke Williams Spa, located in Santa Monica, is a premier luxury wellness establishment dedicated to transforming each guest's day through exceptional service and a welcoming atmosphere. As a family-owned business with nearly 40 years of experience, Burke Williams Spa has built a reputation for stability, excellence, and a deep commitment to both its team members and guests. The spa's mission is built on offering more than just services—it aims to create meaningful connections, memorable experiences, and lasting transformations for all who visit. This environment is designed not only for relaxation and wellness but also to foster a culture of care,... Show More
Job Requirements
- Complete front desk training at Burke Williams training facility
- Be able to work in multiple spa departments including concierge, front desk, and spa attendant roles
- Ability to stand and walk for 95 percent of the shift
- Ability to lift items necessary for organizing and cleaning spa and retail areas
- Availability to work flexible schedules including evenings, weekends, and holidays
- Strong customer service orientation
- Dependability and punctuality
- Must be at least 18 years of age
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Strong interpersonal and communication skills
- Sales experience or aptitude preferred
- Ability to multitask and maintain attention to detail
- Proficiency with scheduling and point-of-sale systems is a plus
- Commitment to delivering exceptional guest experiences
- Ability to work flexible hours including evenings, weekends, and holidays
- Passion for wellness and people-centered service
Job Duties
- Create meaningful experiences by anticipating guests' needs and ensuring warm, welcoming interactions
- Engage and serve guests by building genuine connections and guiding them through membership programs, gift cards, spa services, and retail offerings
- Lead with expertise by confidently recommending services and products that align with guests' needs, converting interactions into meaningful sales
- Ensure smooth operations by overseeing check-ins, transactions, and scheduling while maintaining a seamless, organized, and inviting spa environment
- Collaborate and communicate effectively as a key link between guests, team members, and leadership to support efficiency and excellence
- Support community outreach initiatives such as the Blue Heart Warrior and Hands for Hope Foundation to promote wellness and healing
- Maintain a professional, inclusive, and welcoming atmosphere that embraces diversity and ensures all guests feel valued and respected
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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