Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Positive work environment
Job Description
Our esteemed hotel values exceptional guest experiences and maintains a commitment to superior service within the hospitality industry. As a well-established hotel, we pride ourselves on creating memorable stays for all guests through attentive and personalized customer service. We offer a dynamic workplace for hospitality professionals seeking to excel in a fast-paced and rewarding environment. The role we are currently offering is that of a Guest Service Representative, which plays a pivotal part in our hotel's daily operations and guest satisfaction levels.
The Guest Service Representative position is a front-line role focused on welcoming and registering guests, managing reservations,... Show More
The Guest Service Representative position is a front-line role focused on welcoming and registering guests, managing reservations,... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in guest services or hospitality preferred
- strong communication skills
- ability to multi-task efficiently
- basic proficiency in mathematics
- computer literacy including Microsoft Office
- willingness to learn and follow safety and security guidelines
- ability to maintain confidentiality
- positive attitude and professional appearance
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- excellent communication and interpersonal skills
- ability to multi-task and problem solve
- basic math skills
- proficiency with computer systems and Microsoft Office
- knowledge of hotel policies and procedures
- ability to maintain confidentiality
- understanding of safety and security protocols
- friendly and upbeat personality
- strong attention to detail
Job Duties
- Greet and register guests
- make and modify reservations
- perform hotel operator and concierge duties
- provide attentive, courteous and efficient service to guests
- handle and resolve guest complaints professionally
- maintain key control including issuing and receiving room and master keys
- process lost and found items according to policy
- operate phone and office equipment
- balance reports and manage cash control and deposits
- collaborate with other departments to ensure room status and repairs
- implement safety and security policies
- promote rooms and marketing programs using persuasive selling techniques
- assist in training new staff
- maintain up-to-date knowledge of hotel policies and services
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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