Front Desk

Westminster, CO, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Job Description

The hiring establishment is a reputable hotel seeking dedicated individuals to join their front-of-house team. This hotel is known for its commitment to exceptional guest service, luxurious accommodations, and a welcoming atmosphere that ensures memorable stays for all visitors. As a prominent player in the hospitality industry, the hotel continually strives to maintain high standards in customer service, operational efficiency, and guest satisfaction. The property caters to both business and leisure travelers, offering a blend of comfort, convenience, and a range of amenities designed to enhance the overall guest experience.

The role offered is that of a Guest Service Repr... Show More

Job Requirements

high school diploma or equivalent
ability to deliver outstanding customer service
maintain professional appearance and demeanor
maintain confidentiality
multitask and problem solve effectively
handle guest complaints professionally
communicate effectively
perform basic math
recognize safety and loss prevention incidences
complete safety and security training
work collaboratively with other departments
use persuasive selling techniques
operate front desk equipment and phone system
understand hotel policies
manage key control
process lost and found items
assist in training new staff
support a positive work environment
understand hotel products and services

Job Qualifications

high school diploma or equivalent
previous experience in customer service or hospitality
excellent communication and interpersonal skills
ability to multitask and problem-solve
basic math skills and understanding of financial transactions
proficiency in Microsoft Office suite
knowledge of hotel products and services

Job Duties

greet and register guests
provide outstanding guest service during their stay
settle guest accounts upon completion of stay
make and modify reservations
perform hotel operator and concierge duties
handle and resolve guest complaints professionally
carry out front desk responsibilities including balancing reports, cash control, and deposits

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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