Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Professional development opportunities
Job Description
Located in the vibrant city of Virginia Beach, Virginia, our hotel is dedicated to providing exceptional guest experiences in a comfortable and welcoming environment. As a leading establishment in the hospitality industry, we pride ourselves on delivering outstanding service and maintaining high-quality standards that ensure every guest enjoys a memorable stay. Our commitment to excellence is reflected through our knowledgeable and friendly team members who are passionate about hospitality and guest satisfaction. Our hotel caters to diverse travelers including families, business professionals, and vacationers, making us a preferred destination in the region. We believe in fostering a professional and supportive... Show More
Job Requirements
- One year certificate from college or technical school or three to six months related experience and or training or equivalent combination of education and experience
- ability to read and comprehend simple instructions, short correspondence, and memos
- ability to write simple correspondence
- ability to speak English fluently
- ability to interpret and perform basic computer and POS system functions
Job Qualifications
- High school diploma or equivalent
- one year certificate from college or technical school or equivalent combination of education and related experience
- ability to read and comprehend simple instructions and correspondence
- ability to write simple correspondence
- fluent English speaking skills
- proficiency in basic computer functions and POS systems
- excellent customer service and communication skills
- ability to handle cash and balance accounts
- strong organizational abilities
- knowledge of front desk operations
- ability to work in a fast-paced environment
Job Duties
- Operate the front desk according to standard operating procedures and with exceptional guest service
- operate reservation, check-in, checkout, and credit card systems accurately following safety procedures
- check registration cards for completeness and accuracy
- maintain accurate cash sheets and balance cash drawer
- operate switchboard and disperse calls, take and accurately relay guest messages
- know and respond to emergency procedures
- keep guest room numbers confidential
- stay knowledgeable about hotel promotions and room amenities
- understand physical layout of the hotel and nearby shopping areas
- complete daily reports and audits
- maintain cleanliness of lobby and office
- set wake-up calls
- prepare room status sheets for housekeeping update
- verify credit card validity and acceptability
- secure front desk area when unattended
- create incident reports for guest issues
- answer calls promptly and professionally
- take and confirm reservations with accuracy
- resolve guest complaints effectively
- maintain regular attendance and punctuality
- adhere to personal appearance and grooming standards
- perform additional duties as assigned by supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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