Front Desk

Omaha, NE, USA|

Job Overview

Compensation

Type:

Salary

Rate:

Range $27,794.23 - $30,756.48

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee assistance program

Job Description

Our company is a reputable hotel committed to delivering exceptional hospitality experiences to guests from around the world. Known for its welcoming atmosphere, attentive service, and quality accommodations, the hotel offers a comprehensive range of amenities including comfortable lodging, dining options, and recreational activities. The organization prides itself on maintaining high standards of professionalism, safety, and guest satisfaction, continuously seeking to enhance its service to ensure that every guest's stay is memorable and enjoyable.

We are currently seeking a dedicated Guest Service Representative to join our front desk team. This role is integral to creating an outstanding first impression ... Show More

Job Requirements

High school diploma or equivalent
Experience in guest services or hospitality preferred
Excellent communication skills
Ability to handle cash and perform basic math
Basic computer skills including Microsoft Office
Ability to multi-task and remain detail-oriented
Commitment to confidentiality and professionalism
Ability to work collaboratively with multiple departments
Understanding of safety and security procedures
Ability to address and resolve guest complaints effectively

Job Qualifications

High school diploma or equivalent
Previous experience in a customer service or hospitality role preferred
Strong communication and interpersonal skills
Basic math skills with ability to handle financial information
Proficiency with Microsoft Office suite
Ability to multi-task and problem solve
Knowledge of hotel products and services (food, beverage, recreation)
Demonstrated ability to handle confidential information

Job Duties

Greet guests and register them efficiently
Manage guest check-in and check-out processes
Handle guest transactions including payments and deposits
Perform concierge and hotel operator duties
Respond to and resolve guest complaints professionally
Maintain key control and manage room keys and master keys
Operate phone systems, computer equipment, and basic office machinery
Promote and sell rooms using persuasive techniques
Collaborate with other departments to ensure room status updates and repairs
Complete all reports including balancing cash and shift reports
Uphold hotel policies on reservations, cancellations, and special requests
Ensure adherence to safety and security protocols
Train new staff members
Process lost and found items according to policy

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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