Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
work schedule flexibility
Professional development opportunities
Job Description
The hiring establishment is a hospitality company operating in the hotel industry, dedicated to providing exceptional guest experiences through superior service and efficient operations. This hotel prides itself on its friendly, professional front office team that serves as the first point of contact for guests arriving at the property. The establishment values professionalism, customer satisfaction, and a welcoming atmosphere for all visitors, making it a desirable place to work for individuals passionate about the hospitality sector and eager to contribute to guest satisfaction and smooth front desk operations.
The role of Front Desk Agent is a vital position wit... Show More
The role of Front Desk Agent is a vital position wit... Show More
Job Requirements
- High school degree, GED or equivalent
- proven experience (preferred) a minimum of 1 year as a front desk agent or in a similar role, preferably in the hospitality industry
- knowledge of reservation and front desk systems
- good problem-solving skills
- strong customer service skills
- excellent communication skills
- ability to multi-task
- flexibility to work different shifts, including weekends and holidays
- ability to stand for prolonged periods
- ability to lift up to 15 pounds
- ability to work in moderate to loud noise environments
Job Qualifications
- Proven experience (preferred) a minimum of 1 year as a front desk agent or in a similar role, preferably in the hospitality industry
- knowledge of reservation and front desk systems
- good problem-solving skills
- strong customer service skills
- excellent communication skills
- ability to multi-task
- flexibility to work different shifts, including weekends and holidays
Job Duties
- Welcome and greet guests as they arrive and check them into their rooms
- answer phone calls and respond to guest inquiries
- handle guest complaints and resolve issues in a timely and professional manner informing and/or involving management if needed
- process payments and maintain accurate guest records
- balance cash drawer by counting cash at the beginning and end of work shift
- monitor lobby and work area to determine customer flow
- know all essential aspects of our business operations
- assist guests with luggage and other requests when necessary
- coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
- maintain a clean and organized front desk area
- provide information about hotel amenities, local attractions, and restaurants
- upsell hotel services and amenities to guests
- ensure guest satisfaction throughout their stay
- work collaboratively with other staff, managers, and resources
- perform any other duties requested by management
- greet visitors warmly and professionally as they enter the building
- provide accurate information about amenity locations
- answer questions and direct guests to the appropriate location within the hotel
- maintain the lobby area by ensuring it is clean, organized, and presentable always
- handle inquiries from visitors in a friendly and professional manner
- coordinate with facilities or maintenance teams for any issues related to the lobby or building
- promote a positive company image through exceptional customer service and professionalism
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: