Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $1.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Career development opportunities
Paid training
Job Description
H-E-B is one of the largest independently owned food retailers in the United States, operating over 400 stores across Texas and Mexico. With annual sales exceeding 31 billion dollars, H-E-B is renowned for its innovative retail concepts and dedication to customer satisfaction. The company has recently expanded into the Restaurant & Bar business, creating a unique neighborhood dining experience that combines exceptional food with outstanding service. This expansion highlights H-E-B's commitment to innovation and growth in the food and beverage industry. The company values its people as its most important resource, considering them 'partners' who drive the success and customer... Show More
Job Requirements
- Minimum age 18
- 1+ years of experience in customer service
- experience in restaurant Point of Sale (POS) systems preferred
- completion of Alcohol Seller Training/Cash Handling training upon hire
Job Qualifications
- Experience in restaurant Point of Sale (POS) systems (NCR, Aloha, Nirvana, etc.)
- advanced customer service and communication skills
- working understanding of nutrition values and ingredients
- organization and planning skills
- computer skills
- reading/writing skills
- ability to handle guest feedback and resolve problems effectively
- ability to maintain a smile while balancing multiple priorities
Job Duties
- Builds strong relationships with customers in varying situations
- takes orders from customers
- assists with menu/beverage selections, including alcoholic beverages
- provides detailed information on menu items and specials, and beer and wine
- serves food, drink, and products to guests
- processes cash, check, debit, and credit transactions accurately and quickly
- uses suggestive selling techniques/merchandises effectively to meet guest needs and build department sales
- interacts positively with customers in person, on the phone, or through technology
- assists with catering orders as needed
- addresses complaints, resolves problems in a way that builds relationships
- models teamwork to ensure a great guest experience
- prepares, packages, merchandises product
- assists in technical areas as needed
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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