Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee assistance program
Flexible work schedule
Job Description
DP World is a leading global trade enabler, dedicated to improving the flow of goods and services worldwide. With a presence in 77 countries and a diverse workforce of more than 111,000 employees from 159 nationalities, the company is at the forefront of revolutionizing global commerce through seamless supply chain solutions. DP World specializes in Ports and Terminals, Marine Services, Logistics, and Technology, continuously innovating with cutting-edge technologies like automated warehouse stacking and intelligent delivery systems. This powerful blend of global infrastructure and local expertise aims to create more efficient end-to-end supply chains that adapt quickly to the evolving demands... Show More
Job Requirements
- High school diploma or equivalent
- minimum two years export department or logistics experience
- proficiency with import/export regulations
- strong communication skills
- ability to manage a team
- problem-solving skills for issue resolution
- experience with billing and reporting systems
- knowledge of customer service protocols
- capacity to handle multiple tasks efficiently
- familiarity with carrier performance tracking
Job Qualifications
- Fluency in oral and written English
- two years work experience in high tech customer services and logistics
- excellent Microsoft Office skills with reporting and presentation expertise
- strong responsiveness in handling customer requests
- attention to detail in billing and process analysis
- excellent interpersonal skills
- ability to work as part of a team
- experience in carrier network management
Job Duties
- Manage daily activities of the export team
- supervise import and export administration processes
- review documentation of duties, tariffs, and product measurements
- verify payment transactions
- maintain updated documentation in tracking systems
- resolve issues with clients, customs officials, and shippers
- develop and refine operational processes
- supervise operations staff ensuring compliance with policies
- manage, develop, and train staff
- conduct performance reviews
- manage customer service queries ensuring resolution per SLAs
- report operational issues impacting shipments
- compile and analyze reporting suites
- handle customer complaints and implement corrective actions
- track orders through delivery, return, and claims
- report carrier performance and manage corrective actions
- participate in carrier and customer meetings
- manage self-billing and billing activities
- provide regular reporting from TMS system
- participate in control tower projects
- act as the voice of the customer
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Jobs By Filter