Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,300.00 - $79,900.00
Work Schedule
Standard Hours
Benefits
competitive salary
Health Insurance
Paid Time Off
Professional Development
Employee support programs
performance bonuses
Flexible work arrangements
Job Description
DP World is a leading global trade enabler, dedicated to making the world’s trade flow more efficiently and effectively through innovative logistics and supply chain solutions. Operating across 77 countries with a diverse workforce of over 111,000 employees representing 159 nationalities, DP World integrates ports and terminals, marine services, logistics, and technology to create seamless end-to-end supply chains. The company is committed to transforming the trade landscape by investing in cutting-edge technology, such as intelligent delivery systems and automated warehouse stacking, driving innovation and minimizing disruptions from the factory floor to the customer’s door. DP World’s culture emphasizes inclusion, diversity,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience in export or logistics operations
- Proficiency with Microsoft Office and reporting tools
- Strong communication skills in English
- Ability to handle multiple tasks in a high-pressure environment
- Experience with carrier management and customer service
- Attention to detail and accuracy in documentation and billing
- Ability to train and supervise staff
- Knowledge of import-export regulations and compliance
Job Qualifications
- Fluency in oral and written English
- Minimum 2 years work experience in high tech customer services and logistics environment
- Excellent knowledge of Microsoft Office suite
- Proven reporting and presentation skills
- Strong responsiveness in dealing with customer requests
- Attention to detail in billing, process analysis, complaint investigations and reporting activities
- Excellent interpersonal skills
- Ability to work as part of a team and assist others during peak volume periods
- Experience in carrier network management
Job Duties
- Provide high level support and supervision to export department
- Manage daily activities of the export team
- Supervise administration processes for import and export compliance
- Review documentation and calculations related to duties, tariffs, price conversions, and product specifications
- Verify payment transactions completion
- Ensure all documentation is up to date and recorded in tracking systems
- Resolve issues with clients, customs officials, and shippers
- Contribute to development of export processes and procedures
- Supervise operations staff and enforce compliance with company policies
- Manage, develop, and train staff, establish and monitor goals, conduct performance reviews
- Log and ensure resolution of all daily customer service contacts and queries
- Report operational issues impacting shipments and track resolutions
- Compile and action reporting suites per KPI requirements
- Manage customer complaints and implement corrective actions
- Oversee carrier management including tracking, delivery, returns, and claim exceptions
- Report carrier performance and initiate corrective actions
- Participate in carrier and customer meetings and reviews
- Manage self-billing and all billing activities
- Provide regular reporting from TMS system
- Participate in control tower and customer projects
- Act as the voice of the customer
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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