Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
competitive salary
Professional development opportunities
inclusive work environment
Employee wellness programs
Job Description
DP World is a leading global provider of smart, end-to-end supply chain and logistics solutions that enable the seamless flow of trade across the world. Headquartered in the United Arab Emirates, DP World operates a comprehensive range of services that cover every aspect of the integrated supply chain — from maritime and inland terminals to marine services, industrial parks, and technology-driven customer solutions. With a diverse and professional workforce comprising over 111,000 employees from 159 nationalities across 77 countries on six continents, DP World is committed to fostering innovation and transforming the logistics industry to create stronger, more efficient, and... Show More
Job Requirements
- Graduate in any field
- Minimum 3 years of experience in freight forwarding operations and customer service
- Proven freight forwarding experience
- Fluency in oral and written English
- Proficiency in Microsoft Office
- Strong communication and interpersonal skills
- Ability to work collaboratively in a team
- Experience in carrier network management
- Attention to detail in handling billing and customer complaints
Job Qualifications
- Graduate in any field
- At least 3 years of relevant and recent experience in freight forwarding operations and customer service
- Freight forwarding experience is mandatory
- Fluency in oral and written English
- 2 years' work experience in a high-tech customer services and logistics environment
- Excellent knowledge of the Microsoft Office suite with proven reporting and presentation skills
- Strong communication and interpersonal skills
- Experience in carrier network management
- Ability to work as part of a team and assist during peak volume periods
- Attention to detail in billing, process analysis, customer complaint investigations, and reporting
Job Duties
- Manage file creation and all services associated with freight forwarding and logistics
- Assist with account start-up by liaising with sales to ensure required documentation and information are provided for SOP
- Monitor and audit files weekly for compliance of estimate input, profit margin setting, and timely invoicing
- Assist clients with export and import documentation to ensure proper execution of transportation files
- Provide clients with complete flight and sailing details to ensure accurate information flow
- Liaise with airlines and ocean lines to procure optimal capacity and cost solutions
- Act quickly upon emergency situations arising within the lifecycle of air or ocean freight files
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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