Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $68,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
DP World is a global leader in smart end-to-end supply chain and logistics solutions, enabling the efficient and seamless flow of trade worldwide. With a vast network spanning maritime and inland terminals, marine services, industrial parks, and advanced technology-driven customer solutions, DP World offers a comprehensive suite that addresses every link of the integrated supply chain. The company operates across 78 countries on six continents, employing over 115,000 people representing 160 nationalities. DP World's commitment to innovation and excellence positions it at the forefront of the logistics industry, driving the future of global trade through investments in cutting-edge technologies that... Show More
Job Requirements
- Graduate in any field
- At least 3 years of relevant and recent experience in freight forwarding operations and customer service
- Freight forwarding experience is mandatory
- Fluency in oral and written English
- At least 2 years’ work experience in a high-tech customer services and logistics environment
- Excellent knowledge of Microsoft Office suite
- Excellent interpersonal skills
- Ability to work as part of a team
- Attention to detail for billing and process analysis
- Experience in carrier network management
- Responsiveness in dealing with customer requests
Job Qualifications
- Graduate in any field
- At least 3 years of relevant and recent experience in freight forwarding operations and customer service
- Freight forwarding experience is mandatory
- Fluency in oral and written English
- At least 2 years’ work experience in a high-tech customer services and logistics environment
- Excellent knowledge of Microsoft Office suite, with proven reporting and presentation skills
- Attention to detail for billing, process analysis, customer complaints investigations and reporting activities
- Excellent interpersonal skills
- Ability to work as part of a team and assist other team members during peak volume periods
- Experience in carrier network management
- Responsiveness in dealing with customer requests
Job Duties
- Manage file creation and all services associated with freight forwarding and logistics
- Assist with account start-up by liaising with sales to ensure required documentation and information needed for the SOP are provided
- Monitor and audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
- Assist clients in their day-to-day requests related to export/import documentation to ensure proper execution of transportation files
- Provide clients with complete flight/sailing details to ensure proper flow of information
- Liaise with airlines/ocean lines to procure the best possible solutions in capacity and cost for transportation files
- Liaise with DP World internal network and external partner agents to guarantee the best possible service assistance
- Act quickly upon possible emergency situations that may arise within the life of an air/ocean file
- Network with fellow operations colleagues to ensure proper support is given in case of workflow overload
- Own, log and ensure all daily customer services contacts and queries received via telephone and email are worked through to resolution per strict SLA’s
- Proactively report any systems/operational issues impacting customer shipments to relevant syncreon and customer teams and track through to resolution
- Compile, review and action reporting suites for key account customers and syncreon business per KPI requirements
- Action customer complaints ensuring detailed and accurate root cause and corrective actions are implemented, documented and submitted to the customer
- Manage carrier tasks including tracking open customer orders through delivery, return, claim and actioning exceptions
- Report carrier performance against agreed KPIs and implement corrective actions as needed
- Participate in weekly carrier and customer task meetings, monthly reviews and QBRs
- Manage self-billing and billing activities for all carrier and customer transactions
- Provide daily/weekly/monthly reporting from syncreon TMS system as required
- Participate in syncreon control tower and customer projects
- Be the voice of the customer.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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