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DP World

Freight Forwarding Operations and Customer Service Agent

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $15.00 - $20.00
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Benefits

hybrid work model
Health Insurance
Career development opportunities
inclusive work culture
competitive salary
Equal employment opportunity
Supportive team environment

Job Description

DP World is a leading global provider of smart end-to-end supply chain and logistics solutions, facilitating the seamless flow of trade across the globe. The company offers a wide comprehensive range of services and products covering every aspect of the integrated supply chain, including maritime and inland terminals, marine services, industrial parks, as well as technology-driven customer solutions. With a dynamic presence spanning more than 78 countries across six continents, supported by a diverse workforce of over 115,000 employees from 160 nationalities, DP World is committed to enabling global trade and delivering industry-leading logistics innovation.

As a forward-thinkin... Show More

Job Requirements

  • At least 3 years of relevant and recent experience in freight forwarding operations and customer service
  • Graduate in any field
  • Freight forwarding experience is mandatory
  • Legally authorized to work in the United States without sponsorship
  • Strong communication and organizational skills
  • Ability to manage multiple tasks and prioritize effectively
  • Proficient with logistics software and Microsoft Office suite

Job Qualifications

  • At least 3 years of relevant and recent experience in freight forwarding operations and customer service
  • Graduate in any field
  • Freight forwarding experience is mandatory

Job Duties

  • Manage file creation and all services associated with freight forwarding and logistics
  • Assist with account start-up and liaison with sales to ensure required documentation and information needed for the SOP are provided
  • Monitor and audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
  • Assist clients in their day-by-day requests related to export/import documentation to ensure proper execution of transportation files
  • Provide clients with complete flight and sailing details to guarantee proper flow of information
  • Liaise with airlines and ocean lines to procure the best possible solutions in terms of capacity and cost for transportation files
  • Liaise with DP World internal network and external partner agents to guarantee the best possible service assistance
  • Act quickly upon possible emergency situations within the life of an air/ocean file
  • Network with fellow operations colleagues to ensure proper support during workflow overload

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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