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Director Of Restaurant Operations in Manchester

Franchise Consultant - Foodservice

Pro Food Systems, Inc. logo

Pro Food Systems, Inc.

Franchise Consultant - Foodservice

Manchester, NH, USA|Travel

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Travel reimbursement
Professional development opportunities
Employee Discounts

Job Description

PFSbrands is a leading foodservice company that encompasses several well-known restaurant brands including Champs Chicken, Coopers Express, BluTaco, Hangar 54, and Wingman Pizza. As a parent company committed to innovation and growth in the foodservice industry, PFSbrands supports its retail partners to maximize operational efficiency and sales performance across various settings such as supermarkets, grocery stores, convenience stores, and quick service restaurants (QSRs). The company emphasizes strong partnerships, operational excellence, and outstanding customer service to drive mutual growth and profitability.

PFSbrands is currently seeking an experienced Franchise Consultant - Foodservice, also known as a Retail Growth Advisor, to join th... Show More

Job Requirements

  • Must travel overnight to customer locations as required, up to 80% travel
  • Able to manage high automobile drive time expectations, 3K-5K miles/month
  • Ability to use hands and fingers to reach, lift and carry 50 pounds on a regular basis
  • Digital dexterity and hand/eye coordination in operation of office equipment
  • Ability to speak to and hear customers and/or employees via phone and in person
  • Body motor skills sufficient to enable incumbent to move from car to customer location
  • Ability to travel via car for long periods of time
  • Ability to sit and/or stand for long periods of time

Job Qualifications

  • 3+ years restaurant operations/management or food service sales experience desired
  • Management and/or Business degree preferred, but can be replaced by real world experience in a similar business
  • A sincere commitment to PFS Core Values and desire to lead and help other individuals develop themselves personally and professionally
  • Self-starter with ability to work independently 95% of time, with leadership 5% of the time
  • Strong interpersonal skills, leader, personnel motivator
  • Strong work ethic
  • Service-oriented, always focused on customer needs first
  • Ability to effectively communicate with others from owners to hourly employees to achieve business results
  • Excellent verbal and written communication skills
  • Technological skill sets to include use of Word, Excel, PowerPoint, CRM, SharePoint, and other software as required
  • High level of organization and attention to detail
  • A positive attitude, always
  • Persistent in nature, follow-up is a must

Job Duties

  • Serve as the primary contact and representative of PFSbrands to cultivate favorable business relationships with PFSbrands retail partners' store level employees, management, and ownership
  • Achieve scorecard goals for overall territory sales growth, new store openings, same store sales, account retention, and retailer satisfaction scores (NPS)
  • Lead new account pre-opening process and execute successful new store openings within your territory
  • Conduct frequent, high-impact field visits with existing retail customers per PFSbrands guidelines and defined VALUE Report/Store Visit SOPs
  • Effectively utilize internal resources to support your PFSbrands retail partners including our in-house Customer Success, Marketing, IT, Print Shop and People Success teams
  • Develop and maintain detailed action plans and provide material support to correct operational deficiencies that may be adversely affecting the sales/profitability of our retail partners
  • Develop and maintain annual marketing plans to maximize usage and effectiveness of retailers' Marketing Development Funds (MDF) to drive sales growth
  • Coordinate and conduct ongoing re-training of existing PFSbrands retail partners to advance education on products, procedures, customer service, and other best practices to drive consistency and operational excellence
  • Work closely with Business Development partner(s) within your territory to support lead development activity and the sale of new PFSbrands accounts within your territory
  • Participate in Field Operations strategic discussions/high-involvement planning
  • Establish and maintain a personalized “Playbook” to provide visibility on progress versus goals and advance personal/professional development
  • Maintain regular contact with Regional Manager through regular 1-on-1 calls, regional/group conference calls, and ride-along to proactively communicate territory challenges, successes, and areas of opportunity
  • Perform all other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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