Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee assistance program
Job Description
Gaylord Opryland Resort and Convention Center is a premier destination located in Nashville, Tennessee, known for its vast and luxurious accommodations, extensive meeting and event spaces, and an impressive variety of dining and entertainment options. As part of the Marriott International portfolio, Gaylord Opryland offers an exceptional hospitality experience, blending Southern charm with modern amenities. The resort features beautifully landscaped indoor gardens, winding rivers, and elegant architectural designs that create a unique ambiance for guests. With a commitment to quality, service excellence, and innovation, Gaylord Opryland Resort aims to exceed guest expectations by providing memorable experiences whether visiting for business,... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience
- Ability to stand and walk for extended periods
- Capability to lift and carry objects up to 25 pounds independently and heavier with assistance
- Ability to communicate clearly and professionally
- Ability to follow safety and security policies
- Availability to work full-time
- Commitment to maintaining clean and professional appearance
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
- Ability to use MICROS or similar point-of-sale system
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Commitment to providing excellent customer service
- Ability to handle physical demands of the job
- Basic knowledge of food safety and handling practices
Job Duties
- Serve food courses and alcoholic beverages to guests
- Set tables according to type of event and service standards
- Answer questions on menu selections
- Communicate with the kitchen regarding menu questions, wait times, re-cook orders, and product availability
- Relay additional meal requirements, allergies, dietary needs, and special requests to kitchen
- Record transactions in MICROS system accurately
- Check with guests to ensure satisfaction with food and beverages
- Maintain cleanliness of work areas, china, and glassware
- Complete closing duties including restocking and turning off lights
- Present accurate check to guests and process payments
- Follow safety and security policies and report incidents
- Complete safety training and certifications
- Ensure clean, professional uniform and personal appearance
- Maintain confidentiality of proprietary information and protect company assets
- Welcome guests and address service needs
- Assist individuals with disabilities
- Communicate clearly and professionally
- Support team goals and respond to employee concerns
- Ensure adherence to quality expectations
- Perform physical tasks including standing, walking, lifting up to 25 pounds, and moving items with assistance
- Perform other reasonable duties as assigned
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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