Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,000.00 - $60,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
401K with company match
company sponsored life insurance
Medical
Dental
Vision
Voluntary Short-term Disability
voluntary long-term disability
voluntary life insurance
accident insurance
Hospital plans
Employee assistance program
Employee Discounts
Free hot healthy meals for unit operations roles
Job Description
Gate Gourmet is a leading global provider of airline catering and in-flight services, renowned for its commitment to innovation, quality, and safety. With operations spanning across the globe, the company specializes in delivering exceptional culinary experiences that enhance travelers' journeys. Gate Gourmet focuses on rigorous compliance with regulatory standards, including HACCP and FDA regulations, ensuring that every meal served meets the highest safety and quality controls. The company prides itself on fostering an inclusive and dynamic work environment where employees are motivated, engaged, and empowered to contribute to the company’s mission of making travel memorable and enjoyable.
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Job Requirements
- High school diploma or GED required
- Associates degree preferred
- 2+ years supervisory experience in a high volume, food production, manufacturing or catering environment preferred
- Strong leadership skills with ability to manage 30+ employees
- Ability to train and coach staff
- Ability to provide constructive feedback
- Excellent time management and multitasking skills
- Strong organizational and communication skills
- Basic computer proficiency including Microsoft Office
- Ability to obtain ServSafe certification
- Compliance with company policies and labor regulations
- Effective verbal and written communication skills
- Bilingual skills in languages such as Spanish, Mandarin, Vietnamese, Hindi or Polish are desirable
Job Qualifications
- High school diploma or GED required
- Associates degree preferred
- 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred
- Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees
- Current or previous labor relations experience is a plus, but not required
- Candidate must be comfortable with all levels of employees and have the ability to drive positive program change
- Ability to train others required
- Must have the ability to give negative and positive feedback to employees on a daily basis
- Excellent time management skills required
- Ability to handle multiple tasks without losing focus on priorities
- Strong organizational, analytical, communication and leadership skills required
- Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance
- Basic computer skills with working knowledge of Microsoft Office products required
- Ability to obtain ServSafe Certification required
- ServSafe Certified preferred
- Expresses oneself clearly and effectively when speaking and writing to individuals and groups
- listening attentively and insuring communication is understood by all parties involved
- Bi-lingual in English and Spanish/Chinese Mandarin/Vietnamese/Hindi/Polish a plus
Job Duties
- Ensures quality production standards are maintained for all accounts
- Maintains company policies and procedures as well as specification books for airline customers and serve as a knowledgeable resource relative to those policies
- Controls food cost and other controllable costs
- Works with management staff to improve performance of the unit
- Prepares management reports such as attendance, HAACCP and labor reports as required
- Responsible for safety, quality and compliance to customer specifications and regulatory requirements and company policies and procedures
- Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications
- Ensures that all products are coded according to Gate Gourmet procedures
- Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste
- Completes required requisitions for the storeroom to ensure adequate supply is maintained
- Responsible for maintaining daily temperature logs and other logs and reports as required
- Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner
- Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
- Manages work flow balancing - the division of responsibilities amongst employees on each shift
- Determines when and whether to call employees in to cover staffing needs such as sick calls, vacation relief, medical leaves, volume changes
- In conjunction with department leaders determines number of employees needed by shift
- Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest and meal breaks and ensuring company processes are followed
- Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses
- Monitors daily manpower planning and schedules employees
- Responsible for employee retention and reducing employee turnover
- Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s)
- Reviews and ensures employees in chain of command are in correct cost centers and correct job titles
- Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority
- Ensures employees complete all company required training including but not limited to ServSafe
- Compliance with all company required policies, procedures and processes including but not limited to required training
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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