Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Guest Services, Inc. is a premier hospitality management company and National Park Service concessionaire in the United States, founded in 1917. Over the years, it has built a proud reputation for delivering best-in-class hospitality services across a broad array of client sites. These include luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation venues, boathouses, marinas, museums, conference centers, senior living communities, healthcare systems, school and university dining facilities, and specialty retail stores. With a diverse portfolio of operations, Guest Services excels in creating environments that promote exceptional customer experiences while maintaining... Show More
Job Requirements
- High School Diploma or GED preferred
- Bachelor's or Business Degree preferred
- At least 2 years of experience in related management required
- Food Safety Certified a plus
- Demonstrated talent for interacting with a wide variety of people
- Ability to effectively organize and coordinate multiple priorities
- Ability to work well as a team leader
- Ability to problem-solve
- Strong customer service abilities
- Actively looks for ways to assist customers and coworkers
Job Qualifications
- High School Diploma or GED preferred
- Bachelor's or Business Degree preferred
- At least 2 years of experience in related management required
- Food Safety Certified a plus
- Demonstrated talent for interacting with a wide variety of people
- Ability to effectively organize and coordinate multiple priorities
- Ability to work well as a team leader
- Ability to problem-solve
- Strong customer service abilities
- Actively looks for ways to assist customers and coworkers
Job Duties
- Ensure complete guest satisfaction at all times
- Handle guest complaints and solve them according to customer service standards
- Monitor and supervise set up and maintenance of dining area, cashier stations, and/or food stations to ensure quality standards
- Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit's staff at the direction of the Manager
- Train hourly staff for peak performance and monitor staff development
- Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene
- Notify Manager of all unusual events, circumstances, or other safety or quality control issues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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