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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $17.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
overtime pay
on-demand pay program
meal plan
Employee Discounts
401(k) plan with Company Match
Tuition Discount
Bereavement leave
Holiday pay
Paid sick leave
Job Description
SSA Group at the Buffalo Zoo is seeking a dedicated and talented Food Service Supervisor to join their team. SSA Group, established over 50 years ago, is a recognized leader in providing comprehensive hospitality solutions to cultural attractions. Their business model integrates admissions, culinary, and retail services to create memorable, smooth guest experiences, making them a trusted partner for institutions focused on mission-driven service. SSA Group emphasizes the principles of '452 Hospitality,' which focus on people, innovation, and operational intelligence to enhance guest interactions and deliver exceptional service quality. This supervisory position is integral to sustaining these high standards and... Show More
Job Requirements
- Strong interpersonal and communication skills including ability to articulate to management and personnel
- Proven leadership skills with focus on team building and development
- Exceptional problem solving and decision making skills combined with organizational ability
- Demonstrated multi-tasking, detail orientation, analytical and planning skills
- Ability to remain flexible in fast-paced environment
- Team player who is personable, professional, upbeat, energetic, takes initiative, uses tact and diplomacy
- Computer literacy for basic office functions
- Physical ability to stand for extended periods and to move and handle boxes weighing 10-35 pounds
- Ability to work varied hours including nights, weekends and holidays
Job Qualifications
- 1-2 years of quick service management or operations supervisory experience preferred
- Strong interpersonal and communication skills
- Proven leadership skills with understanding of team building and development
- Exceptional problem solving and decision making skills
- Ability to be organized and manage multiple tasks with attention to detail
- Ability to remain flexible in a fast-paced environment
- Team player with personable and professional demeanor
- Basic computer knowledge and skills
- Understanding of food safety and sanitation standards
- Knowledge of local, state and federal compliance requirements
Job Duties
- Live out 452 hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
- Ensure location or zone is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary
- Oversee direct location or zone operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled
- Support the build of daily prep and item lists, delegating to employees as necessary
- Actively help to support operations and fill holes as necessary to ensure smooth service
- Assign associates to duties, coaching through projects, daily tasks, and guest interaction
- Actively and efficiently respond to guest feedback
- Maintain general organizational upkeep of each outlet's storage areas and back dock spaces within designated zone
- Responsible for daily check-ins with outlets, ensuring communication of preshift meeting information to team members
- Limit and control waste through maintaining proper prep levels and daily tracking of waste
- Maintain consistency with all product and serve product based on standards set by operations and culinary team
- Create and communicate plan for next day regarding staffing, prep, and to-do lists with direct reports
- Implement proper merchandising of product as set by Operations team
- Monitor and control production of all product in assigned zone
- Support oversight of personnel duties including training new employees, issuing performance reviews, coaching employees, overseeing breaks, inspecting equipment, assisting team to complete daily tasks
- Remain knowledgeable of and supervise in accordance with all applicable local, state and federal laws
- Perform other tasks as deemed necessary
- Maintain clean, safe and organized work environment
- Uphold and demonstrate understanding of company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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