Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
overtime pay
on-demand pay program
meal plan
Employee Discounts
401(k) program with company match
Tuition Discount
Bereavement leave
Holiday pay
Paid sick leave
Job Description
SSA Group is a well-established partner in the hospitality industry, specializing in creating seamless food, beverage, admissions, and retail experiences for cultural attractions across the United States. With over 50 years of experience, SSA Group is dedicated to delivering hospitality solutions that support its partners in staying focused on their core missions while enhancing guest satisfaction through innovative and human-centered service delivery. The company's unique approach, known as 452 Hospitality, combines operational intelligence with a strong emphasis on innovation and people to create memorable moments for visitors and clients alike. SSA Group’s commitment to diversity, inclusion, and sustainable practices further... Show More
Job Requirements
- Strong interpersonal and communication skills including ability to articulate to general manager and personnel
- Proven leadership skills with understanding of team building and development while fostering partnerships with other managers
- Exceptional problem solving and decision making skills
- Demonstrates multi-tasking, detail, analytical, planning and leadership skills
- Demonstrates ability to remain flexible in a fast-paced environment
- Team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy
- Computer knowledge and skill level for basic office functions
- Physical ability to stand for extended periods and to move and handle boxes weighing 10 to 35 pounds as necessary
- Ability to work varied hours including nights, weekends and holidays
- 1 to 2 years of quick service management and/or operations supervisory experience preferred
- All educational backgrounds eligible.
Job Qualifications
- 1 to 2 years of quick service management or operations supervisory experience preferred
- Strong interpersonal and communication skills
- Proven leadership skills with experience in team building and development
- Exceptional problem-solving and decision-making abilities
- Ability to multitask, plan, and remain detail-oriented
- Flexibility to adapt in a fast-paced environment
- Team player with a personable, professional, upbeat, and energetic demeanor
- Ability to use tact and diplomacy
- Basic computer skills for office functions
- Knowledge of food safety and sanitation practices
- Understanding of merchandising and inventory management
- Ability to coach and train employees effectively
- Commitment to diversity, equity, inclusion, and sustainability practices.
Job Duties
- Deliver warm, welcoming, and memorable experiences for every guest and client through 452 Hospitality
- Ensure location or zone is adequately stocked, prepped, and staffed for daily operation
- Oversee operational duties for quick service, food service, safety, quality, availability, merchandising, and guest service standards
- Support the build of daily prep and item lists and delegate tasks to employees
- Actively support operations and fill staffing gaps as necessary to ensure smooth service
- Assign associates to duties and coach them through daily tasks and guest interactions
- Respond efficiently to guest feedback
- Maintain knowledge of food safety, serve-safe temperatures, FIFO product rotation, safe food handling, storage and labeling, alcohol service, sanitation, and cleanliness standards
- Maintain organizational upkeep of storage areas and back dock spaces within designated zones
- Conduct daily check-ins with outlets to ensure communication of preshift meeting information
- Control waste through proper prep levels and waste log tracking
- Ensure consistency and standards compliance with product serving
- Create and communicate staffing, prep, and to-do plans with direct reports
- Implement proper product merchandising as directed by Operations team
- Monitor and control production of zone-specific products like popcorn, kettle corn, cotton candy, mustard cups, bottled beverages, and other cart items
- Support oversight of personnel duties including training, performance reviews, coaching, break management, equipment inspection, and routine maintenance
- Ensure compliance with all local, state, and federal laws
- Maintain a clean, safe, and organized work environment
- Uphold company policies and procedures
- Perform other tasks as necessary.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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