Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
overtime pay
on-demand pay program
meal plan
Employee Discounts
401(k) program
Tuition Discount
Bereavement leave
Holiday pay
Paid sick leave
Job Description
SSA Group has been a pioneering presence in the hospitality sector for over 50 years, partnering with cultural attractions to craft exceptional guest experiences that align with the missions of their partners. As a distinguished hospitality company specializing in integrated solutions encompassing admissions, culinary services, and retail operations, SSA Group leverages innovation and a deep commitment to human connection. This approach fosters seamless guest journeys characterized by warmth and efficiency, making the company a leader in its field. Rooted in the vibrant heart of Waikiki, SSA Group implements a unique hospitality philosophy known as 452 Hospitality, which emphasizes people, innovation,... Show More
Job Requirements
- 1-2 years of quick service management and/or operations supervisory experience preferred
- all educational backgrounds are eligible
- physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above
- ability to work varied hours/days, including nights, weekends and holidays, as needed
Job Qualifications
- strong interpersonal and communication skills, including the ability to articulate to our general manager and personnel
- proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers
- exceptional problem solving/decision making skills combined with the ability to be organized
- demonstrates multi-tasking, detail, analytical, planning and leadership skills
- demonstrates the ability to remain flexible in a fast-paced environment
- ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy
- computer knowledge and skill level for basic office functions
Job Duties
- live out 452 hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
- ensure location, or zone, is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary
- oversee direct location, or zone, operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled
- support the build of daily prep and item lists, delegating to employees as necessary
- actively help to support operations and fill holes as necessary to ensure smooth service
- assign associates to duties, coaching through projects, daily tasks, and guest interaction
- actively and efficiently respond to guest feedback
- maintain familiar with intermediate food and beverage knowledge including serve-safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation and overall area cleanliness
- maintain general organizational upkeep of each outlet's storage areas/back dock spaces within designated zone
- responsible for daily check-ins with outlets, ensuring that information given to them via preshift meetings each morning is communicated to team members across their zone
- limit and control waste through maintaining proper prep levels and daily tracking of waste through provided waste logs
- maintain consistency with all product and serve product based on standards set by the operations and culinary team
- create and communicate a plan for the next day regarding staffing, prep, and to-do lists with direct reports
- implement proper merchandising of product as set by the operations team
- monitor and control production of all product in your zone including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages and other carts items as specific to your assigned zone
- support oversight of personnel duties including training new employees and issuing performance reviews, actively coaching employees on performance with oversight from operations manager, overseeing break and rest break management for employees, inspecting equipment and performing routine maintenance and cleaning as necessary, assisting team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary
- remain knowledgeable of and supervise in accordance with all applicable local, state and federal laws
- perform other tasks as deemed necessary
- maintain a clean, safe and organized work environment
- uphold and demonstrate a complete understanding of company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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