Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $16.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
overtime pay
on-demand pay program
meal plan
Employee Discounts
401(k) with 15% company match
Tuition Discount
Bereavement leave
Holiday pay
Paid sick leave
Job Description
SSA Group has been a trusted partner for more than 50 years in the hospitality industry, specializing in delivering exceptional experiences at cultural attractions. Their approach integrates admissions, culinary, and retail services through innovation and strong human connections, creating a seamless and memorable guest journey. With a commitment to people, innovation, and operational intelligence, SSA Group operates under the philosophy called 452 Hospitality, which sets the standard for service excellence and engagement with both partners and their communities. SSA Group's culture fosters inclusion, sustainability, and community involvement, emphasizing continuous learning and empowerment for all team members. The company is known... Show More
Job Requirements
- Strong interpersonal and communication skills including the ability to articulate to general manager and personnel
- Proven leadership skills with understanding of team building and development while fostering partnerships with other branch managers
- Exceptional problem solving and decision making skills with strong organization
- Demonstrates multitasking, detail, analytical, planning and leadership skills
- Ability to remain flexible in a fast-paced environment
- Team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy
- Computer knowledge and skill level for basic office functions
- Physical ability to stand for extended periods and move and handle boxes 10-35lbs as necessary
- Ability to work varied hours/days including nights, weekends and holidays as needed
Job Qualifications
- 1-2 years of quick service management and/or operations supervisory experience preferred
- Strong interpersonal and communication skills
- Proven leadership skills with team building and development experience
- Exceptional problem solving and decision making skills
- Demonstrated multitasking, detail orientation, analytical, planning, and leadership skills
- Ability to remain flexible in a fast-paced environment
- Team player with a personable, professional, upbeat and energetic demeanor
- Takes initiative and uses tact and diplomacy
- Computer knowledge and skill level for basic office functions
Job Duties
- Deliver warm, welcoming, and memorable experiences for every guest and client embodying 452 Hospitality
- Ensure location or zone is adequately stocked, prepped, and staffed for daily operation
- Oversee operational duties ensuring quick service, food safety, quality, availability, merchandising, and guest service standards are met and excelled
- Support the build of daily prep and item lists, delegating to employees as necessary
- Actively support operations and fill holes to ensure smooth service
- Assign associates to duties, coach through projects, daily tasks, and guest interaction
- Efficiently respond to guest feedback
- Maintain general organizational upkeep of storage areas and back docks within zone
- Conduct daily check-ins with outlets to ensure communication of preshift meeting information
- Limit and control waste through proper prep levels and daily tracking
- Maintain consistency with all product standards set by operations and culinary teams
- Create and communicate next-day plans regarding staffing, prep, and to-do lists with direct reports
- Implement proper merchandising as set by operations
- Monitor and control production of all products in assigned zone
- Oversee personnel duties including training, performance reviews, coaching, break management
- Inspect equipment and perform routine maintenance and cleaning
- Ensure timely completion of all tasks
- Remain knowledgeable and supervise in accordance with all applicable laws
- Maintain a clean, safe, and organized work environment
- Uphold and demonstrate understanding of company policies and procedures
- Perform other necessary tasks as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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