Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.75 - $31.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Career advancement opportunities
Job Description
Hy-Vee is a well-established American supermarket chain known not just for its wide array of grocery products but also for its exceptional customer service and community involvement. Founded over 90 years ago, Hy-Vee operates numerous stores across the Midwest, specializing in providing fresh, high-quality food products along with a variety of household essentials. Its reputation is built on commitment to employees and customers alike, emphasizing an environment where service excellence meets innovation. Hy-Vee prides itself on fostering a workplace culture where employees are valued as the core strength of the company and where a "helpful smile in every aisle" reflects... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of one year experience in food service or related area
- Ability to lift up to 50 pounds occasionally and 20 pounds frequently
- Ability to perform physical activities including climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
- Ability to maintain vision standards including depth perception and color vision
- Willingness to adhere to sanitation and food safety guidelines
- Ability to work in a fast-paced environment
- Must report to work as scheduled and on time
- Must successfully complete a pre-employment drug screen
Job Qualifications
- High school or equivalent experience
- One year of similar or related experience
- Ability to solve practical problems with limited standardization
- Ability to perform arithmetic calculations involving fractions, decimals, and percentages
- Capability to file, post, mail materials, and provide basic guidance and direction
- Excellent hospitality skills
- Strong interpersonal and communication skills
Job Duties
- Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions
- Smile and greet customers in a friendly manner regardless of location in the store
- Learn customers' names and address them when possible
- Assist customers by escorting them to products, securing out-of-reach items, loading heavy items, and noting customer suggestions
- Answer telephone promptly and provide helpful customer service including product orders
- Collaborate with coworkers to ensure customer satisfaction and a pleasant work environment
- Review daily production lists and assign tasks
- Ensure food display cases are rotated and replenished
- Scan kitchen area for issues and assign tasks to staff
- Manage staffing levels to meet customer needs
- Oversee food quality and presentation across multiple food departments
- Manage inventory and work with chefs on menu planning and supply purchasing
- Estimate food and beverage costs and supervise portion control to minimize waste
- Conduct quality checks for preparation and service
- Set department standards for customer service, cleanliness, sanitation, appearance, and profitability
- Analyze sales data and prepare advertising and marketing plans
- Ensure compliance with health, safety, and liquor regulations
- Investigate and resolve food quality and service complaints
- Arrange maintenance and repairs
- Manage menu selection, pricing, hiring, training, and scheduling of personnel
- Enforce sanitary practices and follow food safety guidelines
- Handle and resolve customer issues and maintain work area cleanliness
- Adhere to company policies and work schedules
- Assume supervisory duties in absence of higher management
- Assist other store areas as needed
- Ensure competitive pricing
- Perform other related duties and special projects as assigned
- Instruct, assign, and coordinate employees' work
- Maintain standards and allocate personnel effectively
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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