Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Team-oriented environment
Job Description
Hy-Vee is a renowned employee-owned supermarket chain known for its commitment to providing exceptional customer service and a wide variety of quality products. The company has built a strong reputation for delivering "a helpful smile in every aisle," which reflects its dedication to creating a pleasant shopping experience for every customer. With a workforce that is fully engaged and committed to supporting both customers and each other, Hy-Vee emphasizes the importance of teamwork, professionalism, and a growth mindset as core values. As a company deeply invested in the wellbeing and development of its employees, Hy-Vee offers a supportive and dynamic... Show More
Job Requirements
- high school diploma or equivalent
- one year of similar or related experience
- sanitation (food safety) courses encouraged
- ability to lift up to 50 pounds occasionally
- ability to stand and walk for extended periods
- must be punctual and reliable
- ability to work in a fast-paced environment
- ability to communicate effectively with customers and staff
- willingness to follow company policies and guidelines
Job Qualifications
- high school diploma or equivalent
- sanitation (food safety) courses encouraged
- one year of similar or related experience
- excellent hospitality skills
- ability to solve practical problems with limited standardization
- ability to do arithmetic calculations involving fractions, decimals, and percentages
- ability to file, post, and mail materials
- ability to copy data from one record to another
- ability to interview to obtain basic information
- ability to guide people and provide basic direction
Job Duties
- provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
- makes an effort to learn customers’ names and to address them by name whenever possible
- assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
- answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
- works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
- reviews daily production list with department employees and assigns tasks for completion
- ensures food display case product is rotated and replenished
- scans the kitchen area for items and areas that need to be addressed and assigns tasks to kitchen staff
- ensures the proper amount of staff in the kitchen department to handle customer needs
- oversees food quality and presentation for all Chinese, Italian, Restaurant and Kitchen Departments
- oversees inventory within all Chinese, Italian, Restaurant and Kitchen Departments
- works with chefs and other personnel to plan menus that are flavorful and popular with customers
- works with chefs for efficient provisioning and purchasing of supplies
- estimates food and beverage costs
- supervises portion control and quantities of preparation to minimize waste
- performs frequent checks to ensure consistent high quality of preparation and service
- sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
- analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads
- works with other management personnel to plan marketing, advertising, and any special restaurant functions
- monitors actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed
- investigates and resolves complaints concerning food quality and service
- arranges for maintenance and repair of equipment and other services
- selects or creates successful menu items based on many considerations, and assigns prices based on cost analysis
- figures retail pricing and ensures correct pricing
- directs hiring, training, and scheduling of food service personnel
- enforces sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
- follows all food safety guidelines and ensures department employees comply
- handles and satisfies customer issues
- understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress
- adheres to company policies and individual store guidelines
- reports to work when scheduled and on time
- assumes supervisory duties of food service employees in absence of Department Manager or Assistant Department Manager
- assists in other areas of store as needed
- ensures pricing is competitive in the market area
- performs other job related duties and special projects as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in: