Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.75 - $20.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
overtime pay
on-demand pay program
meal plan
Employee Discounts
401(k) plan with Company Match
Tuition Discount
Bereavement leave
Holiday pay
Paid sick leave
Job Description
SSA is a renowned company with over 50 years of experience partnering with cultural attractions to design comprehensive hospitality experiences. The company focuses on merging admissions, culinary, and retail services with innovation and human connection to create seamless guest journeys. Their commitment to people, innovation, and operational intelligence forms the foundation of their service philosophy known as 452 Hospitality. This approach emphasizes delivering warm, welcoming, and memorable experiences that make a lasting impact on guests and clients. SSA operates in the hospitality industry, providing specialized services to cultural and entertainment venues, ensuring high standards of guest service and operational excellence.Show More
Job Requirements
- Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel
- Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers
- Exceptional problem-solving/decision-making skills combined with the ability to be organized
- Demonstrates multi-tasking, detail, analytical, planning, and leadership skills
- Demonstrates the ability to remain flexible in a fast-paced environment
- Ideal candidate is a team player, personable, professional, upbeat, and energetic, takes initiative, uses tact and diplomacy
- Computer knowledge and skill level for basic office functions
- Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above
- Ability to work varied hours/days, including nights, weekends and holidays, as needed
- 1-2 years of supervisory experience
- High School Diploma or equivalent
Job Qualifications
- 1-2 years of supervisory experience
- High School Diploma or equivalent
- Strong interpersonal and communication skills
- Proven leadership skills
- Exceptional problem-solving and decision-making skills
- Ability to multitask and manage details
- Flexibility to work in a fast-paced environment
- Computer literacy for basic office functions
- Physical capability to perform kitchen duties and lifting tasks
- Ability to work varied schedules including nights, weekends, and holidays
Job Duties
- Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
- Ensure restaurant is adequately prepped and staffed (BOH) for daily operation
- Oversight of location kitchen duties, ensuring quickservice, food service, safety and quality, availability, merchandising, and guest service standards are all met and exceeded
- Oversight of safety logs, including food temperatures, rotation, and waste
- Ensures proper uniform, hygiene, handwashing, and glove use with staff
- Responsible for supporting SSAfety training with knife handling skills, ensuring all direct reports display proper use of knives and slicers
- Creates daily prep and item lists, delegating to employees as necessary
- Actively helps to support operations and fill holes as necessary to ensure smooth service
- Maintains a checklist of routine or daily cleaning tasks and ongoing projects or menu planning
- Assigns associates to duties, coaching through projects, daily tasks, and guest interaction
- Actively and efficiently responds to guest and client feedback, with report to the operations manager to ensure that any potential complaints are mitigated against further occurrence
- Oversees personnel duties, including but not limited to: training new employees and issuing performance reviews
- Actively managing and issuing progressive documentation to coach and counsel the employee on performance, with oversight from the operations manager
- Reports employee attendance and any hour discrepancies to the payroll department
- Oversees break and rest break management for BOH employees
- Inspects equipment and performs routine maintenance and cleaning as necessary
- Assists the team to ensure all tasks are completed in a timely manner by helping complete daily tasks as necessary
- Communicates with the Executive Chef and Food Service Operations Manager in regard to any issues seen with daily service or quality
- Works directly with restaurant supervisor(s) to ensure respective locations are operating to standard
- Remains knowledgeable of and supervises in accordance with all applicable local, state, and federal laws
- Perform other tasks as deemed necessary
- Maintain a clean, safe, and organized work environment
- Uphold and demonstrate a complete understanding of company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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