Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
overtime pay
on-demand pay program
meal plan
Employee Discounts
401(k) program with company match
Tuition Discount
Bereavement leave
Holiday pay
Paid sick leave
Job Description
SSA is a distinguished hospitality partner that has been thriving for over 50 years, specializing in collaboration with cultural attractions to design exceptional hospitality experiences. Our mission is to free our partners to remain mission-focused by delivering innovative, seamless, and memorable guest journeys. We integrate admissions, culinary, and retail services with a commitment to human connection and operational intelligence. These core values are embodied in our unique approach called 452 Hospitality, the foundation of how we serve our partners and their communities.
Our company stands out in the hospitality industry for prioritizing people, innovation, and the intelligent management of ... Show More
Our company stands out in the hospitality industry for prioritizing people, innovation, and the intelligent management of ... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of supervisory experience
- Strong interpersonal and communication skills, including ability to articulate to general manager and personnel
- Proven leadership skills with team building and development
- Exceptional problem-solving and decision-making skills
- Demonstrates multitasking, detail orientation, analytical, planning, and leadership skills
- Ability to remain flexible in a fast-paced environment
- Team player who is personable, professional, upbeat, energetic, takes initiative, uses tact and diplomacy
- Computer knowledge and skill level for basic office functions
- Physical ability to stand for extended periods and move and handle boxes (10-35 lbs)
- Ability to work varied hours and days, including nights, weekends, and holidays as needed
Job Qualifications
- 1-2 years of supervisory experience
- High School Diploma or equivalent
- Strong interpersonal and communication skills
- Proven leadership skills with team building and development experience
- Exceptional problem-solving and decision-making skills
- Demonstrates multitasking, detail, analytical, planning, and leadership skills
- Ability to remain flexible in a fast-paced environment
- Team player with personable, professional, upbeat, and energetic disposition
- Initiative taker using tact and diplomacy
- Computer knowledge and basic office function skills
- Physical ability to stand for extended periods and handle boxes (10-35 lbs)
Job Duties
- Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
- Ensure restaurant is adequately prepped and staffed (BOH) for daily operation
- Oversight of location kitchen duties, ensuring quickservice, food service, safety and quality, availability, merchandising, and guest service standards are all met and exceeded
- Oversight of safety logs, including food temperatures, rotation, and waste
- Ensures proper uniform, hygiene, handwashing, and glove use with staff
- Responsible for supporting SSAfety training with knife handling skills, ensuring all direct reports display proper use of knives and slicers
- Creates daily prep and item lists, delegating to employees as necessary
- Actively helps to support operations and fill holes as necessary to ensure smooth service
- Maintains a checklist of routine or daily cleaning tasks and ongoing projects or menu planning
- Assigns associates to duties, coaching through projects, daily tasks, and guest interaction
- Actively and efficiently responds to guest and client feedback, with report to the operations manager to ensure that any potential complaints are mitigated against further occurrence
- Oversees personnel duties, including but not limited to training new employees and issuing performance reviews
- Actively managing and issuing progressive documentation to coach and counsel the employee on performance, with oversight from the operations manager
- Reports employee attendance and any hour discrepancies to the payroll department
- Oversees break and rest break management for BOH employees
- Inspects equipment and performs routine maintenance and cleaning as necessary
- Assists the team to ensure all tasks are completed in a timely manner by helping complete daily tasks as necessary
- Communicates with the Executive Chef and Food Service Operations Manager in regard to any issues seen with daily service or quality
- Works directly with restaurant supervisor(s) to ensure respective locations are operating to standard
- Remains knowledgeable of and supervises in accordance with all applicable local, state, and federal laws
- Perform other tasks as deemed necessary
- Maintain a clean, safe, and organized work environment
- Uphold and demonstrate a complete understanding of company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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