Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Employee assistance program
Get Paid Early
Tuition Discount
Parental leave
meal plan
Employee Discounts
Job Description
SSA Group is a distinguished company specializing in enhancing revenue opportunities for zoos, aquariums, museums, and other cultural attractions across the United States. With an impressive 50 years of industry experience, SSA Group has established itself as a leader in integrating dining, retail, admissions, and various other services for its partners. The company is recognized not only for its commitment to the cultural attractions sector but also for its dedication to sustainability, inclusivity, and innovation. These values form the pillars that drive SSA's ongoing transformation of the cultural attraction industry, making it a forward-thinking and socially responsible employer. SSA Group... Show More
Job Requirements
- Strong interpersonal and communication skills including ability to articulate to General Manager and personnel
- proven leadership skills with understanding of team building and development
- exceptional problem solving and decision making skills combined with organizational ability
- multitasking, detail oriented, analytical, planning and leadership skills
- flexibility to work in a fast-paced environment
- team player, personable, professional, upbeat and energetic
- initiative taking with tact and diplomacy
- computer knowledge and skill for basic office functions
- physical ability to stand for extended periods and handle boxes weighing 10-35 pounds
- ability to work varied hours including nights, weekends and holidays
Job Qualifications
- High School Diploma or equivalent
- 1-2 years supervisory experience
- strong interpersonal and communication skills
- proven leadership skills with team building and development capabilities
- exceptional problem solving and decision making skills
- ability to be organized and detail oriented
- multitasking and analytical abilities
- ability to remain flexible in a fast-paced environment
- team player with professional and upbeat demeanor
- initiative and diplomatic skills
- basic computer knowledge
- physical ability to handle job demands
- willingness to work varied hours including nights, weekends and holidays
Job Duties
- Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client
- ensure restaurant is adequately prepped and staffed for daily operation
- oversee location kitchen duties including quickservice, food service, safety, quality, availability, merchandising and guest service standards
- oversee safety logs including food temperatures, rotation and waste
- ensure proper uniform, hygiene, handwashing and glove use with staff
- support SSAfety training with knife handling skills and ensure proper use of knives and slicers
- create daily prep and items lists and delegate tasks
- actively support operation and fill holes to ensure smooth service
- maintain checklist of routine cleaning tasks and projects or menu planning
- assign associates to duties and coach on daily tasks and guest interaction
- respond efficiently to guest and client feedback and report to operations manager
- oversee personnel duties including training, performance reviews, progressive documentation, attendance reporting, and break management
- inspect equipment and perform routine maintenance and cleaning
- assist team to ensure timely task completion
- communicate issues to Executive Chef and Food Service Operations Manager
- work with restaurant supervisors to ensure operating standards
- comply with all local, state and federal laws
- perform other necessary tasks
- maintain a clean, safe and organized work environment
- uphold and demonstrate understanding of company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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