Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Employee assistance program
Get Paid Early
Tuition Discount
Parental leave
meal plan
Employee Discounts
Job Description
SSA Group is a leading service provider specializing in the integration of dining, retail, admissions, and more for zoos, aquariums, museums, and various cultural attractions throughout the United States. With a rich history spanning 50 years, SSA Group has become a trusted partner to many cultural institutions, consistently innovating and refining its approach to increase revenue opportunities and enhance guest experiences. The company operates on core principles of sustainability, inclusivity, and innovation, setting a higher standard in the cultural attraction industry. Known for its family-oriented culture, SSA Group approaches its work with a sense of dedication and love, ensuring that... Show More
Job Requirements
- high school diploma or equivalent
- 1-2 years supervisory experience
- strong interpersonal and communication skills
- proven leadership skills with team building and development experience
- exceptional problem solving and decision making skills
- organized with multi-tasking and planning abilities
- ability to remain flexible in a fast-paced environment
- team player with professional and upbeat demeanor
- basic computer skills
- physical ability to stand for extended periods and lift 10-35lbs
- availability to work varied hours including nights, weekends and holidays
Job Qualifications
- 1-2 years supervisory experience
- high school diploma or equivalent
- strong interpersonal and communication skills
- proven leadership skills with team building and development experience
- exceptional problem solving and decision making skills
- organized with multi-tasking and planning abilities
- flexible and adaptable in a fast-paced environment
- team player with professional and upbeat demeanor
- basic computer knowledge and skills for office functions
Job Duties
- perform the steps of SSA EXTRA guest service to ensure a memorable experience for every guest and client
- ensure restaurant is adequately prepped and staffed (BOH) for daily operation
- oversight of location kitchen duties ensuring quickservice, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled
- oversight of safety logs including food temperatures, rotation and waste
- ensures proper uniform, hygiene, handwashing and glove use with staff
- responsible for supporting SSAfety training with knife handling skills, ensuring all direct reports display proper use of knife and slicers
- creates daily prep and items lists, delegating to employees as necessary
- actively helps to support operation and fill holes as necessary to ensure smooth service
- maintains a checklist of routine or daily cleaning tasks and ongoing projects or menu planning
- assigns associates to duties, coaching through projects daily tasks and guest interaction
- actively and efficiently responds to guest and client feedback, with report to the operations manager to ensure that any potential complaints are mitigate against further occurrence
- oversees personnel duties, including but not limited to training new employees and issuing performance reviews
- actively managing and issuing progressive documentation to coach and counsel the employee on performance with oversight from operations manager
- reports employee attendance and any hour discrepancies to the payroll department
- oversees break and rest break management for BOH employees
- inspects equipment and performs routine maintenance and cleaning as necessary
- assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary
- communicates up to the executive chef and food service operations manager in regard to any issues seen with daily service or quality
- works directly with restaurant supervisor(s) to ensure respective locations are operating to standard
- remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws
- perform other tasks as deemed necessary
- maintain a clean, safe and organized work environment
- uphold and demonstrate a complete understanding of company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.