Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Salary
Rate:
Range $40,100.00 - $64,300.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Supplemental Insurance
Training and Career Development
Tuition Discount
Parental leave
meal plan
Employee Discounts
Job Description
SSA Group is a reputable company specializing in partnering with zoos, aquariums, museums, and various cultural attractions across the United States. With 50 years of experience, SSA Group has established itself as an industry leader by focusing on integrating dining, retail, admissions, and other services to increase revenue opportunities for its partners. The company prides itself on its pillars of sustainability, inclusivity, and innovation, which are integral to transforming the cultural attraction industry. SSA Group was founded with a family-oriented approach, emphasizing love and dedication that reflect in its operations. This company goes beyond industry standards by customizing best practices... Show More
Job Requirements
- Strong interpersonal and communication skills including ability to articulate to general manager and personnel
- Proven leadership skills with emphasis on team building and development
- Exceptional problem solving and decision making skills combined with organizational ability
- Ability to multi-task with attention to detail and strong planning and leadership skills
- Flexibility to work in a fast-paced environment
- Personable, professional, upbeat, energetic, and initiative-taking
- Basic computer skills for office functions
- Physical ability to stand for extended periods and handle lifting boxes (10-35lbs)
- Availability to work varied hours including nights, weekends and holidays
Job Qualifications
- Three years supervisory experience
- Proven leadership skills with understanding of team building and development
- Strong interpersonal and communication skills
- Exceptional problem solving and decision making skills
- Ability to multi-task and plan effectively
- Demonstrates detail orientation and analytical skills
- Ability to remain flexible in fast-paced environment
- Computer knowledge for basic office functions
- Team player with personable, professional and upbeat approach
- Takes initiative and uses tact and diplomacy
Job Duties
- Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client
- Ensure restaurant is adequately prepped and staffed (BOH) for daily operation
- Oversee location kitchen duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled
- Monitor safety logs including food temperatures, rotation and waste
- Ensure proper uniform, hygiene, handwashing and glove use with staff
- Support SSAfety training with knife handling skills, ensuring all direct reports display proper use of knife and slicers
- Create daily prep and items lists, delegating to employees as necessary
- Actively help support operation and fill holes as necessary to ensure smooth service
- Maintain a checklist of routine or daily cleaning tasks and ongoing projects or menu planning
- Assign associates to duties, coaching through projects daily tasks and guest interaction
- Actively and efficiently respond to guest and client feedback, reporting to the operations manager to mitigate complaints
- Oversee personnel duties including training, performance reviews, managing progressive documentation, attendance reporting, break management for BOH staff
- Inspect equipment and perform routine maintenance and cleaning as necessary
- Assist team in completing daily tasks
- Communicate with Regional Executive Chef and Food Service Operations Manager regarding issues with daily service or quality
- Work directly with restaurant supervisor(s) to ensure locations operate to standard
- Remain knowledgeable of and supervise in accordance with all applicable local, state and federal laws
- Perform other duties as necessary
- Maintain a clean, safe and organized work environment
- Uphold and demonstrate understanding of company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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