Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Salary
Rate:
Range $40,100.00 - $64,300.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(K) Plan with Match
Supplemental Insurance
Training and Career Development
Tuition Discount
Parental leave
Meal Plan and Employee Discounts
Job Description
SSA Group is a distinguished company specializing in partnerships with cultural attractions such as zoos, aquariums, museums, and other entertainment venues. The company integrates dining, retail, admissions, and ancillary services to enhance revenue streams and guest experiences across the United States. Having operated for over 50 years, SSA Group has earned a reputation for excellence in service delivery while consistently innovating and refining industry best practices. The company’s foundation is deeply rooted in values of sustainability, inclusivity, and innovation, making it a transformative force within the cultural attraction industry. SSA Group operates with a family-oriented approach, emphasizing dedication and care... Show More
Job Requirements
- Three years supervisory experience
- strong interpersonal and communication skills
- proven leadership skills
- exceptional problem solving and decision making skills
- ability to remain flexible in fast-paced environment
- physical ability to stand for extended periods and move and handle boxes (10-35lbs)
- ability to work varied hours including nights, weekends and holidays
- computer knowledge for basic office functions
Job Qualifications
- Strong interpersonal and communication skills including the ability to articulate to General Manager and personnel
- proven leadership skills with understanding of team building and development
- exceptional problem solving and decision making skills combined with ability to be organized
- demonstrated multi-tasking, detail, analytical, planning and leadership skills
- ability to remain flexible in fast-paced environment
- team player, personable, professional, upbeat and energetic
- takes initiative and uses tact and diplomacy
- computer knowledge and skill level for basic office functions
Job Duties
- Perform the steps of SSA EXTRA guest service to ensure a memorable experience for every guest and client
- ensure restaurant is adequately prepped and staffed (BOH) for daily operation
- oversee location kitchen duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled
- oversee safety logs including food temperatures, rotation and waste
- ensure proper uniform, hygiene, handwashing and glove use with staff
- support SSAfety training with knife handling skills and ensure all direct reports display proper use of knife and slicers
- create daily prep and items lists, delegating to employees as necessary
- actively help to support operation and fill holes as necessary to ensure smooth service
- maintain a checklist of routine or daily cleaning tasks and ongoing projects or menu planning
- assign associates to duties, coaching through projects daily tasks and guest interaction
- actively and efficiently respond to guest and client feedback, reporting to the operations manager to mitigate potential complaints
- oversee personnel duties including training new employees and issuing performance reviews
- manage and issue progressive documentation to coach and counsel employees with oversight from operations manager
- report employee attendance and any hour discrepancies to payroll
- oversee break and rest break management for BOH employees
- inspect equipment and perform routine maintenance and cleaning
- assist team to ensure all tasks are completed timely by helping with daily tasks
- communicate up to the Regional Executive Chef and Food Service Operations Manager regarding daily service or quality issues
- work directly with restaurant supervisors to ensure locations operate to standard
- remain knowledgeable of and supervise in accordance with all applicable local, state and federal laws
- perform other tasks as deemed necessary
- maintain a clean, safe and organized work environment
- uphold and demonstrate complete understanding of company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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