Job Overview
Employment Type
Hourly
Compensation
Type:
Salary
Rate:
Range $35,100.00 - $56,300.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Supplemental Insurance
Training and Career Development
Tuition Discount
Parental leave
meal plan
Employee Discounts
Job Description
SSA Group is a pioneering company specializing in integrating dining, retail, admissions, and other services for zoos, aquariums, museums, and cultural attractions across the United States. With over 50 years of experience, the company has honed its expertise in increasing revenue opportunities for its partners by implementing customized best practices that suit each unique cultural institution. SSA Group takes pride in its commitment to sustainability, inclusivity, and innovation, which are core pillars driving the company’s mission to transform the cultural attraction industry. Founded by families for families, SSA is driven by a profound sense of love, dedication, and community involvement,... Show More
Job Requirements
- three years supervisory experience
- strong interpersonal and communication skills including the ability to articulate to general manager and personnel
- proven leadership skills with understanding of team building and development
- exceptional problem solving and decision making skills combined with ability to be organized
- demonstrated multitasking, detail, analytical, planning and leadership skills
- ability to remain flexible in a fast-paced environment
- team player, personable, professional, upbeat and energetic
- ability to take initiative and use tact and diplomacy
- computer knowledge and skill level for basic office functions
- physical ability to stand for extended periods and move and handle boxes (10-35lbs)
- ability to work varied hours including nights, weekends and holidays
Job Qualifications
- strong interpersonal and communication skills including the ability to articulate to general manager and personnel
- proven leadership skills with understanding of team building and development
- exceptional problem solving and decision making skills combined with ability to be organized
- demonstrated multitasking, detail, analytical, planning and leadership skills
- ability to remain flexible in a fast-paced environment
- team player, personable, professional, upbeat and energetic
- ability to take initiative and use tact and diplomacy
- computer knowledge and skill level for basic office functions
- physical ability to stand for extended periods and move and handle boxes (10-35lbs)
- ability to work varied hours including nights, weekends and holidays
Job Duties
- perform the steps of SSA EXTRA guest service to ensure a memorable experience for every guest and client
- ensure restaurant is adequately prepped and staffed (BOH) for daily operation
- oversee location kitchen duties ensuring quickservice, food service, safety and quality, availability, merchandising and guest service standards are met and excelled
- oversee safety logs including food temperatures, rotation and waste
- ensure proper uniform, hygiene, handwashing and glove use with staff
- support SSAfety training with knife handling skills and proper use of knife and slicers
- create daily prep and items lists, delegating to employees as necessary
- support operation and fill holes as necessary to ensure smooth service
- maintain a checklist of routine or daily cleaning tasks and ongoing projects or menu planning
- assign associates to duties, coaching through projects daily tasks and guest interaction
- respond efficiently to guest and client feedback and report to operations manager
- oversee personnel duties including training new employees and issuing performance reviews
- actively manage and issue progressive documentation to coach and counsel employees with oversight from operations manager
- report employee attendance and hour discrepancies to payroll
- oversee break and rest break management for BOH employees
- inspect equipment and perform routine maintenance and cleaning
- assist team to ensure all tasks are completed in a timely manner
- communicate with regional executive chef and food service operations manager on issues with daily service or quality
- work with restaurant supervisor(s) to ensure locations operate to standard
- supervise in accordance with applicable local, state and federal laws
- perform other tasks as necessary
- maintain a clean, safe and organized work environment
- uphold and demonstrate understanding of company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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