Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Employee assistance program
Get Paid Early
Tuition Discount
Parental leave
meal plan
Employee Discounts
Job Description
SSA Group is a prominent company specializing in enhancing experiences at zoos, aquariums, museums, and other cultural attractions by integrating dining, retail, admissions, and various other services. With a history spanning over 50 years, SSA Group has established itself as a leader in increasing revenue opportunities for its partners across the United States. They focus on sustainability, inclusivity, and innovation to transform the cultural attraction industry, ensuring a high standard of operation tailored specifically to each partner rather than relying solely on generic best practices. The company prides itself on its family-oriented culture, built with dedication, love, and a mission-driven... Show More
Job Requirements
- Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel
- Proven leadership skills with an understanding of the importance of team building and development, while fostering partnerships with other branch managers
- Exceptional problem solving and decision making skills combined with the ability to be organized
- Demonstrates multi-tasking, detail, analytical, planning and leadership skills
- Demonstrates the ability to remain flexible in a fast-paced environment
- Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy
- Computer knowledge and skill level for basic office functions
- Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above
- Ability to work varied hours and days, including nights, weekends and holidays, as needed
Job Qualifications
- 1-2 years experience in culinary
- Strong interpersonal and communication skills
- Proven leadership skills with an understanding of team building and development
- Exceptional problem solving and decision making skills
- Demonstrates multi-tasking, detail, analytical, planning and leadership skills
- Ability to remain flexible in a fast-paced environment
- Team player, personable, professional, upbeat and energetic
- Takes initiative and uses tact and diplomacy
- Computer knowledge for basic office functions
Job Duties
- Perform the steps of SSA EXTRA guest service to ensure a memorable experience for every guest and client
- Ensure restaurant/location is adequately prepped and staffed for daily operation
- Oversight of location kitchen duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled
- Oversight of safety logs including food temperatures, rotation and waste
- Ensures proper uniform, hygiene, handwashing and glove use with staff
- Responsible for supporting SSAfety training with knife handling skills, ensuring all direct reports display proper use of knife and slicers
- Creates daily prep and items lists, delegating to employees as necessary
- Actively helps to support operation and fill holes as necessary to ensure smooth service
- Maintains a checklist of routine or daily cleaning tasks and ongoing projects or menu planning
- Assists Sous Chef assign associates to duties, coaching through projects daily tasks and guest interaction
- Actively and efficiently responds to guest and client feedback, with report to the operations manager to ensure that any potential complaints are mitigated
- Oversees personnel duties including training new employees and issuing performance reviews
- Actively managing and issuing progressive documentation to coach and counsel employees with oversight from operations manager
- Reports employee attendance and hour discrepancies to payroll
- Oversees break and rest break management for back of house employees
- Inspects equipment and performs routine maintenance and cleaning as necessary
- Communicates with Sous Chef and Food Service Operations Manager regarding any issues with daily service or quality
- Works directly with restaurant supervisor to ensure respective locations operate to standard
- Remains knowledgeable of and supervises in accordance with all applicable local, state, and federal laws
- Perform other tasks as necessary
- Maintain a clean, safe and organized work environment
- Uphold and demonstrate complete understanding of company policies and procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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