Food Service Cook

Green Bay, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $13.50 - $17.75

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Training and Development

Job Description

True North is a dynamic and rapidly growing convenience store chain recognized for its commitment to quality, customer service, and community engagement. The company operates in fast-paced retail environments where customer experience and adherence to safety and operational standards are paramount. True North prides itself on providing a wide range of food products, including its signature Krispy Krunchy Chicken, and offers a rewarding work culture that encourages teamwork, personal growth, and operational excellence. With a strong emphasis on food quality, customer satisfaction, and stringent food safety protocols, True North continues to establish itself as a preferred choice for both customers and employees in the convenience store sector.

The Food Service Cook role at True North is an integral position within the Operations department. Reporting directly to Store Management, this non-exempt position centers on preparing, cooking, and presenting food items in alignment with company recipes, quality standards, and food safety guidelines. The role emphasizes not only culinary skills but also customer service, cleanliness, and operational support. Food Service Cooks are responsible for managing multiple aspects of food preparation and service including inventory rotation, adherence to sanitation standards, and supporting high-volume periods through flexible responsibilities such as covering Customer Service Representative duties when necessary.

This position demands a proactive, attentive individual capable of maintaining strict food safety compliance while delivering prompt and courteous service to customers. Tasks include accurately processing transactions, promoting customer loyalty programs, assisting in store upkeep, and responding to operational needs promptly and efficiently. The Food Service Cook is expected to be adaptable, working flexible hours including evenings, weekends, and holidays, to meet the demands of a fast-paced convenience store environment. Physical stamina is required due to the need to stand for prolonged periods, perform repetitive motions, and occasionally lift moderate weights.

Overall, the Food Service Cook at True North serves as a key contributor to the store's ability to deliver high-quality food products alongside excellent customer service, ensuring a positive shopping experience. This role offers opportunities for individuals interested in food service, customer interaction, and operational roles within the retail sector. Employees in this position must follow standardized kitchen procedures, maintain safe and sanitary work conditions, and proactively support the store's daily operations, thereby ensuring that store standards and customer satisfaction remain high.

Job Requirements

Basic reading, writing and math skills
ability to operate point of sale, store, and car wash equipment
ability to follow company policies, procedures, and safety standards
maintain proper uniform standards while on duty
must be able to work flexible hours including evenings, weekends, and holidays
must be able to cover KKC kitchen shifts as needed
must meet the minimum age requirements for selling alcohol in the state in which the position is located

Job Qualifications

Basic reading, writing and math skills
ability to operate point of sale, store, and car wash equipment
ability to follow company policies, procedures, and safety standards
maintain proper uniform standards while on duty
must be able to work flexible hours including evenings, weekends, and holidays
must be able to cover KKC kitchen shifts as needed
must meet the minimum age requirements for selling alcohol in the state in which the position is located
prior customer service or cashier experience preferred
previous experience operating fryers and ovens preferred but not required
prior work experience as a Kitchen Lead or Line Cook
familiarity with kitchen sanitation and safety regulations
experience in restaurants or food service is preferred

Job Duties

Prepare, cook, and serve food items in accordance with company standards and food safety requirements
provide prompt, courteous customer service in accordance with company standards
accurately process customer transactions using point-of-sale systems
maintain a clean, safe, and organized food service and store environment
perform assigned food service tasks following food safety and sanitation requirements
perform interior and exterior store duties necessary to support daily operations
follow all standard kitchen procedures and preparation methods as outlined by SOPs and management
preform Customer Service Representative duties, including customer service, register operation, and store upkeep, as operationally needed