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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $13.50 - $17.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
overtime pay
on-demand pay program
meal plan
Employee Discounts
401(k) program
Tuition Discount
Bereavement leave
Holiday pay
Paid sick leave
Job Description
SSA Group at the Buffalo Zoo is a part of a distinguished organization with more than 50 years of experience partnering with cultural attractions to design unparalleled hospitality experiences. SSA Group specializes in creating seamless guest journey experiences by integrating admissions, culinary services, and retail with innovation and human connection. This approach, branded as 452 Hospitality, focuses on innovation, operational intelligence, and people-first service to foster memorable moments for guests and clients alike. The company’s strong commitment to diversity, inclusion, sustainability, and community engagement sets it apart as a leader in the hospitality service industry. SSA Group operates across various... Show More
Job Requirements
- Strong interpersonal and communication skills
- Exceptional problem solving/decision making skills combined with the ability to be organized
- Demonstrates the ability to remain flexible in a fast-paced environment
- Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative
- Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above
- Ability to work varied hours/days, including nights, weekends and holidays, as needed
Job Qualifications
- Food handling license preferred
- 1-2 years food preparation experience
Job Duties
- Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
- Supports restaurant prep (BOH and line) for daily operation
- Meets daily quickservice, food service, safety and quality, availability, merchandising and guest service standards
- Ensures proper food quantities are set for daily and ongoing service
- Participates in safety logs including food temperatures, rotation and waste as necessary
- Ensures safe food handling is maintained
- Ensures proper uniform, hygiene, hand-washing and glove use with self
- Maintains a SSAfe work environment by abiding to all SSAFETY rules
- Follows through daily prep and items lists, as assigned
- Actively helps to support operation in assigned role, supporting holes as necessary
- Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence
- Communicates up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality
- Remains knowledgeable of all menu items, prices and specials for sharing with guests
- Assists with dishwashing as necessary
- Perform other tasks as deemed necessary
- Maintains a clean, safe and organized work environment
- Uphold and demonstrate a complete understanding of company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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