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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Life insurance
Employee assistance program
Job Description
Hilton Americas-Houston is a prestigious hotel located in the vibrant heart of downtown Houston, Texas. Boasting 1,207 beautifully appointed rooms, the hotel is uniquely connected to the George R. Brown Convention Center via a skywalk and is situated adjacent to Discovery Green Park and the Toyota Center, home to the NBA's Houston Rockets. As part of the globally recognized Hilton brand, Hilton Americas-Houston is synonymous with outstanding guest service, comfort, and exemplary hospitality standards. Established as a pillar of the community, the hotel attracts both business and leisure travelers, offering a rich blend of amenities and services designed to cater... Show More
Job Requirements
- High school diploma or equivalent
- Some customer service experience
- Ability to work flexible hours including evenings, weekends and holidays
- Strong communication skills
- Ability to stand for extended periods
- Must be 18 years or older
- Compliance with company policies and procedures
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to communicate clearly and effectively
- Knowledge of food and beverage menus and promotions
- Basic proficiency with point-of-sale systems
- Strong interpersonal and teamwork skills
- Ability to adhere to health and safety regulations
Job Duties
- Respond to guest requests in a timely, friendly and efficient manner
- Ensure knowledge of menu and restaurant promotions and specials
- Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
- Retrieve and deliver food and beverage orders in a timely manner
- Ensure guest satisfaction throughout the meal service
- Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
- Ensure serving station is well-stocked at all times
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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