Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
training programs
Career development opportunities
equal opportunity employment
Job Description
Caesars Entertainment, Inc. is a globally recognized leader in the gaming and hospitality industry, renowned for delivering premium entertainment experiences and exceptional service to guests. As a major player in the casino and resort sector, Caesars Entertainment operates numerous properties across various locations, offering a combination of gaming, dining, and entertainment. The company is committed to maintaining high standards of customer service, creating memorable experiences for its patrons, and fostering positive workplace environments for its employees. Caesars strives to uphold diversity, equity, and inclusion in the workplace and offers reasonable accommodations for employees with disabilities. This ethos ensures that both... Show More
Job Requirements
- Ability to carry and balance service tray on shoulder
- must have legible handwriting
- prior waiter/waitress experience preferred
- able to read English and requires basic math skills
- able to change schedule with short notice
- able to work in smoke filled environment
- able to sit and stand for prolonged periods of time
Job Qualifications
- Prior waiter/waitress experience preferred
- able to read English and requires basic math skills
- able to carry and balance service tray on shoulder
- must have legible handwriting
- able to work in smoke filled environment
- able to sit and stand for prolonged periods of time
- able to change schedule with short notice
Job Duties
- Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and SPOTLIGHT ON SERVICE skills
- maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next
- utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness
- creates an atmosphere of luck and celebrates customer wins
- is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information
- builds relationships by greeting guests with a warm, friendly verbal greeting
- anticipates needs of the guest and provides fast, flawless service
- executes all service programs to assure prioritization of service to very best guests
- checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist
- promotes Total Rewards programs and Total Rewards registration and membership
- provides a warm farewell and thanks guests for visiting
- promotes Harrah’s and always projects Harrah’s in a positive light to guests
- greets guest at assigned tables and ensures each guest has a dining room menu
- obtains the meal and beverage order and gives to kitchen personnel for preparation
- obtains the food and beverage when prepared, delivers order to respective guest, and then moves on to service another table
- returns to each assigned table periodically to ascertain whether additional items are desired
- when guests have completed their meal, a dessert is suggested and check presented
- requires having a basic knowledge of menu prices and composition of food and beverage menu items, daily specials and proper placing procedures
- responsible for cash and comp check transactions
- monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification
- position is located in a cigarette-smoke environment
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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