Job Overview
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and Development
Job Description
Delaware Park is a premier entertainment and gaming destination located in Wilmington, Delaware. Known for its vibrant casino, thoroughbred racing, and exceptional dining experiences, Delaware Park offers a dynamic atmosphere where guests come to enjoy quality entertainment, gaming excitement, and outstanding hospitality. This establishment prides itself on creating an inviting and enjoyable environment for all visitors, while maintaining high standards of service and professionalism. Delaware Park continuously seeks passionate individuals who thrive in fast-paced, guest-centric environments to join their team and contribute to their mission of delivering excellence across all touchpoints.
The Wait Staff role at Delaware Park ... Show More
The Wait Staff role at Delaware Park ... Show More
Job Requirements
- One year of wait staff experience preferred
- Must be able to successfully complete the background check and licensing process required by Delaware Lottery
- Must possess an ABC Servers card and/or tips equivalent
- Knowledge of point of sales operating systems preferred
- Act with discretion and maintain confidentiality handling sensitive information
- Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park
- Must be able to walk and stand for a full eight-hour shift
- Must be able to lift up to 25 lbs and have ability to bend, reach, pull, push, kneel, squat and grasp
- Must be able to work a flexible schedule including evenings, weekends and holidays
- Must work zone assignments covering large areas with long walking distances
- Must work in environments with high volumes, diverse clientele, noise, music, minimal or bright lighting, and climate variation
- Ability to effectively communicate in a fast-paced environment
- Must handle guest situations and relay feedback to management
Job Qualifications
- One year of wait staff experience preferred
- Knowledge of point of sales operating systems preferred
- Must possess an ABC Servers card and/or tips equivalent
- Ability to act with discretion and maintain confidentiality handling sensitive information
- Strong communication skills both written and verbal
- Professional demeanour and appearance
- Ability to manage guest situations effectively and relay compliments and complaints to management
- Familiarity with health and safety regulations
- Capability to work effectively under pressure in a fast-paced environment
Job Duties
- Creates and ensures a fun-filled, entertaining and exciting environment where service excellence is paramount
- Displays a courteous and helpful attitude at all times when dealing with the public and builds rewarding relationships
- Greets guests in a fast, efficient and friendly manner upon arrival to outlet
- Circulates throughout the assigned area, actively observing guests and providing assistance as necessary
- Maintains and secures all cash and cash equivalents in possession, providing accurate reporting and financial transactions through POS systems
- Prepares all settlement paperwork in a consistent and organized manner
- Completes all side work and cleaning of outlet efficiently, accurately, and timely
- Inventories and restocks items as needed based on predetermined levels
- Ensures work area is clean and sanitary according to health department codes
- Monitors alcohol consumption adhering to Delaware Park policy and state law
- Promotes company marketing events and answers guest questions proficiently
- Communicates both written and verbal to promote positive team and guest relations
- Maintains professionalism at all times working with team members and guests
- Performs all other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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