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Food Server-Agave's Part time (Harrah's Ak-Chin Casino)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Job Description
Caesars Entertainment is a globally recognized leader in the hospitality and entertainment industry, renowned for delivering legendary guest experiences across its expansive portfolio of resorts, casinos, and entertainment venues. As a premier entertainment company, Caesars is committed to creating extraordinary moments for its guests while upholding a mission centered around delivering fun and immersive experiences. The company is driven by its distinct Mission, Vision, and Values, which serve as the foundation for its culture and operational excellence. Operating in an environment that values diversity, inclusion, and corporate responsibility, Caesars Entertainment fosters a workplace where team members are empowered to blaze... Show More
Job Requirements
- must be at least 19 years of age
- must be able to carry and balance service tray on shoulder
- must have legible handwriting
- must be able to read, write, speak and understand English
- must present a well-groomed appearance
- must have the ability to uphold and demonstrate the highest level of integrity
- must have a sense of urgency and adapt to changing business demands
- must get along with co-workers and work as a team
- must be able to maneuver all areas of assigned restaurant throughout entire shift
- must be able to access kitchen area when picking up customer food orders
- must be able to lift up to 50 pounds and push or pull up to 300 pounds on a cart or dolly
- must tolerate high kitchen temperatures and secondary smoke
- must be able to work at a fast pace and in stressful situations
- must be able to respond to visual and aural cues
- must be able to stand and walk for long periods of time
Job Qualifications
- high school diploma or GED preferred
- prior food server experience preferred
- knowledge of menu prices and food and beverage composition
- ability to communicate effectively in English
- professional and friendly communication skills
- ability to handle high-pressure situations calmly
- ability to work effectively as part of a team
- positive attitude and well-groomed appearance
- proficiency in POS and cash handling
- ability to memorize menu specials and procedures
- service-focused mindset
- attention to detail in food delivery and guest interactions
Job Duties
- maintains current and accurate information regarding menu and preparation and welcomes each guest seated in assigned station within 2 minutes
- takes initial food and beverage orders accurately and repeats orders back for confirmation
- proficiently operates POS systems and manages cash handling with accuracy
- maintains expected service levels and internal controls during daily operations and system outages
- communicates clearly, professionally, and warmly with guests and team members
- differentiates guest service priority based on tier level players
- handles high-pressure and difficult situations professionally
- ensures tables are clear, well-set, and presentable for guests
- displays a positive attitude throughout the dining experience
- presents and up-sells specials and menu items using enticing descriptions
- engages guests in conversation to enhance dining experience
- suggests items based on guest preferences and up-sells appetizers, beverages, and desserts
- correctly enters orders into POS for accurate food preparation
- delivers food promptly within three minutes of preparation
- checks back with guests to ensure satisfaction
- resolves service issues promptly following the service recovery protocol
- presents check accurately, thanks guests, invites them back, and facilitates their return to play
- maintains cleanliness and organization at tables and workstations
- adheres to regulatory, departmental, and company policies
- assists in bussing, cleaning, and setting tables as needed
- collaborates with servers, kitchen staff, and management to ensure Dining Room quality
- upholds the standard dining room ambiance and atmosphere
- manages guest concerns and questions
- works efficiently to meet company-established service levels while maintaining professional demeanor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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