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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $7.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee wellness programs
Job Description
Gila River Hotels & Casinos is a respected entertainment destination offering a vibrant casino environment coupled with exceptional hospitality services. Located within a dynamic and culturally rich setting, Gila River Hotels & Casinos combines luxury accommodations, diverse dining options, and lively entertainment to create an unforgettable experience for all guests. As a part of a larger hospitality group, the company is committed to delivering high-quality service, maintaining operational excellence, and fostering a positive and engaging atmosphere for both visitors and employees. The organization prides itself on cultivating a welcoming environment that respects cultural heritage while embracing modern entertainment trends.
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Job Requirements
- High school diploma or equivalent preferred
- Experience in fast-paced, high volume bar, restaurant or nightclub preferred
- In-depth wine and alcohol knowledge preferred
- Must acquire and maintain valid Gila River Environmental Health Food Handlers Card
- Alcohol Awareness Certification
- Blood-Borne Pathogens (BBP) training required
- Ability to perform the GILA WAY consistently
- Excellent guest service skills
- Strong telephone etiquette
- Self-motivation with ability to complete tasks with minimal supervision
- Ability to build effective working relationships
- Strong written and oral communication skills
- Willingness to learn and understand policies and regulations within one year
Job Qualifications
- High school diploma or equivalent preferred
- Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred
- In-depth wine and alcohol knowledge preferred
- Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card
- Alcohol Awareness Certification
- Blood-Borne Pathogens (BBP) and other required compliance trainings
- Ability to perform the GILA WAY which includes greeting, interacting, listening actively, and appreciating guests
- Excellent guest service skills
- Strong telephone etiquette
- Self-starter with ability to follow-up and complete tasks timely with minimum supervision
- Ability to establish and maintain effective working relationships
- Strong interpersonal and communication skills, both written and oral
- Knowledge and understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to responsibilities within one year
Job Duties
- Promotes and provides excellent guest service experiences to both internal and external guests
- Answers menu or beverage questions posed by guests
- Maintains knowledge of the dining or beverage menu and any special items being offered
- Observes guests and anticipates needs and completes all steps of service as assigned
- Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriate and accurately
- Maintains a dependable work attendance record with extremely infrequent absences and/or lateness
- Performs other special projects and duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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