Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Training and Development
Job Description
This position is offered by a reputable hospitality establishment specializing in dining and banquet services within a vibrant casino environment. The company upholds a commitment to exceptional customer service, maintaining clean and orderly facilities, and guaranteeing guest satisfaction through attentive and friendly staff. The company operates in a fast-paced setting where adaptability, professionalism, and teamwork are essential for success. The hospitality company prides itself on offering various food and beverage services including buffet and plated dining options, banquet functions, and bar services. It fosters a welcoming atmosphere where guests are treated with respect and care, ensuring repeat business and positive... Show More
Job Requirements
- Must be able to work a flexible schedule as required by business operations including late nights, weekends, and holidays
- Must be physically able to stand and walk for long periods
- Ability to use hands to finger, handle, or feel objects, tools or controls
- Ability to reach with hands and arms
- Ability to talk and hear
- Frequently required to bend or stoop and lift up to 25 pounds including overhead lifting
- Specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Job Qualifications
- A high school diploma or GED equivalent is preferred
- Must be at least 21 years of age
- Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards, and evaluation of customer satisfaction
- Skills in managing one's own time and the time of others
- Ability to listen attentively, ask appropriate questions, and adjust actions in relation to others
Job Duties
- Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times
- Set up and break down of assigned work stations and maintaining its cleanliness
- Keep station full at all times, especially during peak business times
- Inform customers of the ingredients when asked
- Cover cashiers on breaks and take guests’ orders
- Answer questions about food items, making recommendations upon request
- Remove customers’ dirty dishes from tables during the course of their meal using trays
- Assist hosts with seating guests if necessary
- Reset tables after they have been cleared
- Roll silverware, set up food stations or dining areas for the next shift or large parties
- Accurately and appropriately set up banquet functions
- Clean up after banquet functions including moving chairs, tearing down tables, and removing dirty dishes and linen
- Efficiently serve all food and beverage items for banquet functions as directed including plated and buffet dining and bar items
- Know customer alcohol limitations and company policy regarding them
- Have complete knowledge of all casino events and promotional activities and assist as needed
- Keep work area clean and orderly
- Adhere to regulatory, departmental, and company policies ethically and empower others to do the same
- Work a flexible schedule as required by business operations including late nights, weekends, and holidays
- Build guest relations by talking with customers, making them feel welcome and comfortable, inviting them back
- Perform other duties as assigned or reasonably requested by management
- Ensure operating principles are adhered to: clean, safe, friendly, and fun
- Use tools like serving trays, bus tubs, food and dish carts, beverage dispensers, cleaning materials, wet mops, and brooms
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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