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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $24.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Retirement Plan
Employee Discounts
Employee assistance program
Career Development
Bonuses
Health Insurance
Job Description
Great Wolf Lodge is a family-oriented resort and entertainment destination known for providing memorable experiences for families through its indoor water parks, dining options, and lodging accommodations. As a well-established and trusted brand in the hospitality industry, Great Wolf prides itself on delivering exceptional guest experiences by fostering a welcoming and fun environment for guests of all ages. The resort integrates a variety of services including food and beverage outlets, lodging, entertainment, and event hosting, creating a comprehensive and engaging destination for family vacations and group gatherings.
The Food Outlet Supervisor at Great Wolf plays a pivotal leadership ro... Show More
The Food Outlet Supervisor at Great Wolf plays a pivotal leadership ro... Show More
Job Requirements
- High school diploma or equivalent experience
- Minimum of 1 year experience in a food service leadership capacity
- Minimum of 1 year experience utilizing Point-of-Sale (POS) technology
- Experience with Microsoft Office and general software systems
- proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Basic math skills (addition, subtraction, etc.) as they apply to cash handling
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
Job Qualifications
- Associates degree or higher in hospitality or related field
- Prior experience with Micros POS
- Serve-Safe and/or TIPS certification
- Previous hotel experience, preferably in a large family resort or hotel
Job Duties
- Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
- Assists with the overall operation of the restaurant(s) including
- Point of Sale transactions, expediting, re-stocking, ensuring staff breaks
- Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
- Provides coaching, encouragement, and recognition to pack members regularly
- Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Responds to pack/guest concerns and escalates to leadership as appropriate
- Understands and participates in scheduling of staff, execution of labor management and forecasting
- Provides supervisory and administrative support for food and beverage operations including
- scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters
- Performs daily audits per procedure to ensure optimal operation to standards
- Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members
- Monitors performance of staff, providing real time feedback and coaching
- Participates in recruitment process and selection of talent for the F&B staff
- Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
- Participate in pack performance management including
- employee reviews, corrective action, investigations, conflict resolution, etc.
- Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
- Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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