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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $24.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
annual bonuses
Health Insurance
Employee Discounts
Retirement Plan
Training and development programs
team events
Job Description
Great Wolf is a prominent family-focused resort and entertainment company well-known for delivering exceptional experiences to guests of all ages. As a large-scale resort operator, Great Wolf combines family-centered activities with high-quality food and beverage services to create memorable vacations and day visits. The company is committed to maintaining a fun, safe, and welcoming environment where families can bond and enjoy unique recreational opportunities. With a strong emphasis on team collaboration, guest satisfaction, and operational excellence, Great Wolf strives to be a leader in the hospitality and entertainment industry. The resort atmosphere is vibrant and engaging, making it an ideal... Show More
Job Requirements
- high school diploma or equivalent experience
- minimum of 1 year experience in a food service leadership capacity
- minimum of 1 year experience utilizing point-of-sale (POS) technology
- experience with Microsoft Office and general software systems
- proficiency in Excel, Word and Outlook
- demonstrated customer service skills
- conflict resolution skills
- employee engagement skills
- retention and team building skills
- basic math skills as they apply to cash handling
- proficient in both written and spoken English
- ability to work flexible schedule including nights, weekends, holidays as needed
Job Qualifications
- high school diploma or equivalent experience
- minimum of 1 year experience in a food service leadership capacity
- minimum of 1 year experience utilizing point-of-sale (POS) technology
- experience with Microsoft Office and general software systems
- proficiency in Excel, Word and Outlook
- demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- basic math skills as they apply to cash handling
- proficient in both written and spoken English
- ability to work flexible schedule including nights, weekends, holidays as needed
- associates degree or higher in hospitality or related field (desired)
- prior experience with Micros POS (desired)
- serve-safe and/or TIPS certification (desired)
- previous hotel experience, preferably in a large family resort or hotel (desired)
Job Duties
- supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
- assists with the overall operation of the restaurant(s) including point of sale transactions, expediting, re-stocking, ensuring staff breaks
- ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
- provides coaching, encouragement, and recognition to pack members regularly
- understands and champions Great Wolf policies and procedures, and collaborates with department and lodge leadership in performance management of the department and its pack members
- responds to pack/guest concerns and escalates to leadership as appropriate
- understands and participates in scheduling of staff, execution of labor management and forecasting
- provides supervisory and administrative support for food and beverage operations including scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters
- performs daily audits per procedure to ensure optimal operation to standards
- conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from pack members
- monitors performance of staff, providing real time feedback and coaching
- participates in recruitment process and selection of talent for the F&B staff
- partner with F&B leadership to develop and execute action plans related to guest service and pack member engagement measured through NPS and eNPS
- participate in pack performance management including employee reviews, corrective action, investigations, conflict resolution, etc.
- maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
- assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations - ergonomics, emergency responses, injury and illness prevention, and hazard communications programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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